Before You Book
Please read this important information regarding
our reservation and booking process
*For our Brazilian customers, please visit our Portugese "Before You Book" site: http://www.tripsite.com/br/about/before-you-book/
Our Online Reservation Form
When you are ready to book a tour, please fill out our secure on line reservation form. If you are booking a Bike and Barge tour and the barge offers different cabin options, please specify your preference. Do not forget your height information as this is needed to reserve your bicycle.
Most of our tour prices include bike rental. Some of our Road Bike Tours do not, but high quality rentals are available in most cases. You will find all information about what is included or not included on each tour page.
If you desire to purchase Bicycle Protection, you can indicate this upon reserving. The cost starts at €16 per bicycle for 8 day tours. For all Croatian bike tours, bicycle protection is €10 for a hybrid bike. Bicycle protection covers the cost of the repair or replacement of bicycle and/or parts in case of an accident. It also insures in the event of theft but only if the bicycle was locked. Bicycle protection does NOT cover negligent behavior.
Some of our tours now offer an Electric bike (e-bike) option. You will find more information regarding E bikes on our bicycle page. If you desire to rent an E bike, please indicate this on the reservation form. Bicycle protection for the E bikes starts at €32 for an 8 day tour, or €20 for any tour in Croatia.
The Booking Process
Upon receipt of your reservation, we will begin processing your request. We usually have an answer within 24 hours (for bike and boat tours) but sometimes it may take up to two or three days. For our hotel to hotel tours, depending on area of travel and season of booking, it can take up to week for all hotels to be contacted and confirmed. Please do not make any air travel arrangements until you receive an official confirmation from us. Once confirmed, we require a $300 USD per person deposit for a tour up to 12 days, or $600 USD per person deposit for a longer tour. For our Canadian and international clients, we also provide the opportunity to pay in Euros utilizing direct wire transfer into our European Bank account. Clients are responsible for all wire transfer fees (incoming and outgoing). This can be a cost effective solution in that multiple exchange rate fees are avoided. If you are utilizing this form of payment, deposits required are €250 per person for tours up to 12 days, and €500 per person for longer tours.
For payment by check, please make checks out in USD to:
Pack and Pedal Europe, Inc.
218 Hunter Road
Springville, PA 18844
Charters will have different payment arrangements depending on the boat and the tour. If you are interested in a charter, we will provide all details necessary for you to make an informed choice.
All prices are per person based on double room occupancy. Single bookings usually will incur a supplemental fee but not always with Bike/Boat tours. We do not include airfare with any of our tours.
In 2010, we began posting most our prices in Euros. This is because we buy the majority of our cycling tours from local European tour operators. We do not run these tours ourselves, we never have. We work from the commission the tour operators offer us plus a small administration fee of €20. We buy all our tours in Euros and it is simply cost effective for you and for us to sell our tours in Euros as well, therefore, our prices will not change. Only the exchange rate changes. We provide a calculator on the pricing page of each tour so that you can accurately and immediately calculate the price in U.S. Dollars. For tours operated by U.S. companies, prices will be in Dollars.
Exchange rate and Final Invoice
We will prepare your final invoice in USD 100 days before your tour date, based on the exchange rate secured that day. The rate used will be the bank rate/traders’ rate plus 2 cents, which covers our transaction fees. Of course, you can always pay in full on any day that you see a favorable exchange rate. Please keep in mind that we purchase our Euros in the morning so you must give us sufficient notice that you would like to finalize your payment. Otherwise, full payment is due 90 days before tour date. If you are booking a tour less than 90 days before travel, full payment will be required at time of confirmation of your tour.
And again, for our Canadian and international clients, we provide the opportunity to pay in Euros utilizing direct wire transfer into our European Bank account. Clients are responsible for all wire transfer fees. This can be a cost effective solution in that multiple exchange rate fees are avoided.
*For CHARTERS, payment will be due from 120 to 150 days before travel depending on your contract details.
Credit Card Transactions
Our preferred method of payment is by check in USD. We also provide the opportunity for VISA, MasterCard, Discover Card or American Express transactions. Paying with credit card entails a surcharge of 4%. We want to assure you that if you desire to pay your deposit and/or final payment by credit card, that our online reservation form is secure.
For any returned checks there will be $30 fee. For all our international clients paying by check, please be sure that the check is drawn in USD.
We advise taking out a good travel and cancellation insurance policy, which is not part of the trip package. Upon receiving your booking, we will provide you with travel/cancellation insurance information and forms for three different insurance companies. You can also book online by clicking on these links :
We want to emphasize however that we are not an insurance agency. If you have any questions about the companies and the details of the coverage offered, please contact the insurance company directly.
Cancellation Policy and Late Bookings & Changes
Please view our Cancellation Policy and Late Bookings & Changes policy by clicking here. It is important to note that this policy takes effect upon official confirmation of your tour.
About 3-4 weeks before the start of your trip, we will email you all the travel documents and trip information you need (we are no longer mailing travel packets). If you would like it emailed sooner or later, just let us know. For many of our trips, more detailed information (such as route descriptions) will be provided upon arrival at the first hotel.
As always, if you have any questions or concerns, we are just an email or phone call away. We also ask that you look at our FAQ page which contains helpful information.
Thank you for choosing TripSite!
Hennie, Carla and Mary
TripSite / Pack & Pedal Europe, Inc.
218 Hunter Rd
Springville, PA 18844 USA