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Mark W.11 months ago
The trip was great, hotel, bikes, etc but was way overpriced. I could have booked the same or similar hotel myself on booking.com and asked the hotel to add the bikes. It would have cost hundreds of euro less for my 5-day trip. Tripsite didn't do anything else and didn't even answer my emails quickly when I did have questions. I never met a Tripsite employee. The hotel owner Paul at Fevery handled everything. My advice to others, is do it on your own and safe a lot of money for the exact same trip.
Jehiel from Tripsite • 11 months ago Equipe da Tripsite
Hi Mark,We are sorry you felt this trip was overpriced. Our goal is always to provide quality bike trips at a value to our travelers.It is true that you could always book through booking.com, where prices fluctuate daily and might be able to find a cheaper rate. You might also find the rate on booking.com to be much higher. It's based on daily availability and that is the risk you run booking on your own. Our records show that we promptly answered your emails to the best of our ability. We also arranged for you to use the hotel's bikes for a couple of days before your trip even though you were staying at a different hotel in Bruges.When you book with us, beyond answering questions before your trip, we provide detailed information before you travel, and offer the benefit of booking through a US-based company who thoroughly vets all of our local partners.It is for these reasons, the vast majority of our clients travel with us year after year. We are sorry your expectations were not met. We hope you still had an enjoyable time.