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Renee B.4 months ago
Bahriyelis Ilhas CícladesGrécia
B. The e-bikes we used for this trip were tired and in Leia Mais need of serious repair or new bikes need to be purchased.Suggestion:1. Maintenance and repair review of each bike should be undertaken and new equipment installed as needed.
C. We did a tour extension in Athens for 3 days. Tripsite did not send any information about our extension ahead of time. So, while we had a driver pick us up at the airport and we had a nice hotel, there was no tour guide. We had to figure out what was planned for us on our own. Tripsite referred us to our Greek contact of whom there was none.Suggestion:Better contact between Tripsite and their overseas vendor to be sure travelers have made appropriate contact with local guides.
Tripsite Team • 4 months ago Equipe da Tripsite
We are incredibly sadden by your experience on board the Thalassa, some major maintenance needs to be done and we will see to it that the necessary repairs are made. We're so sorry you had to deal with this on your tour. The ebikes are another valid issue and one that we are slowly working to improve. Electric bikes are a huge investment but little by little our partner boats are upgrading their fleet. In regards to your extension in Athens, again, we are so sorry for the lack of communication you experienced. The extension package has been updated for 2023 and we will ensure future travelers have all the information necessary prior to departure. I hope you were able to enjoy the tour despite these issues!