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Peter V.3 years ago
The Route Guide that we received was in German. We called Velociped and they said that they ran out of English guide - Basically we were SOL and not getting the Route Guide in English. They knew it way before hand that they did not have any English Route Guide - they should have let you or us know and maybe sent us written instructions for the route. We had difficulty in the first 3 days of the trip. We did not even get any instructions of how the electric bikes worked or how to operate it. The first day - my wife struggled on the ebike because it was not working right- we had to call. Instructions on what to do and how to start it would have been good. Very poor customer service. In addition, we signed up for CLASS A hotels, which was supposed to be 3 or 4 stars - not one of the hotels provided was a 4 star. The scenery along the Mosel River was spectacular, the luggage transfers between hotels was great.
Carla • 6 months ago Equipe da Tripsite
Hi Peter - Thanks so much for taking the time to leave feedback. I am sorry our local partner could not provide the English route book. Fortunately, the German version has very good maps and we still always have the English route descriptions available. I do highly encourage any rider to elect the GPS tracks for this tour. These provide flawless directions. You can use them on your own GPS device or smartphone GPS application. We'd be happy to help you with this option. We do not provide a welcome meeting for this tour but we can try to arrange one, on request. I am sorry you could not operate the electric bicycle. With that said, I do not recommend renting an electric bicycle if you have never ridden one before. Lastly, we are happy to send a hotel list before the tour start so you can be satisfied before you leave. We hope you still enjoyed the tour and were able to bring home fond memories!