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randall r.2 months ago
Fluvius Amsterdã a BrugesHolanda, Bélgica
I was very disappointed with this trip! Not only were the cabins very small, they were completely enclosed with no external air flow systems. So, when one person in our group came down with COVID, it quickly spread to 4 more.
Since I had been rooming with one of the persons who tested positive, I offered to leave the trip [so I would not spread the virus to other customers] with the understanding that the ship's crew would pay for my hotel stay in Gent Belgium and the cab fare from the boat to the hotel. Moreover, I expected the crew to give me a refund for the portion of the trip I could not use [not the entire sum, but just what they would save on meals, etc.]. However, after packing my suitcase, isolating from the rest of the customers on board, and preparing to deboard, I was told than not only was the crew not going to pay for the items they said they would, the crew insisted that I pay a surcharge of another 30 Euros for increased fuel costs.
Tripsite Staff • 4 weeks ago Equipe da Tripsite
We understand your disappointment. It is incredibly frustrating to look forward to a trip only to have it interrupted in the way that it was. COVID has been a nightmare in general, but especially on boats where quarantine is nearly impossible. Unfortunately, hotels and other costs incurred are the responsibility of the traveler. Some travel insurance companies will reimburse if only partially for this. Understandably, however, this is not how you wanted to spend your vacation and we are so sorry. We are required to abide by local and international regulations. With things improving as they are, we are expecting that off-boat quarantine will not be required in the future.
Johannes S.1 year ago
Sarah Amsterdã a MaastrichtHolanda
There was none. Due to the Covid situation we decided to cancel the trip. However we were not able to change the reservation to next year and ended up having to pay to get out of the deal. Not very nice and not very user friendly, Haven't heard any response to my earlier complain.
Jan • 1 year ago Equipe da Tripsite
I'm sorry this didn't work out for you, Johannes. Our staff did what they could to help, rebook, or otherwise please our clients the best way they could within our constraints and with the rules constantly changing. Hopefully you'll give us another try when you are more comfortable traveling.
Robin W.3 years ago
Sailing Home Tour das Tulipas no Sul da HolandaHolanda
Our guide was terrible!The crew on the ship very nice.Food excellent.
Carla • 3 years ago Equipe da Tripsite
Hi Robin,As I understand from following up with you, the guide was cycling too fast to keep up with some riders but other riders felt like they did not have a relaxed pace of cycling. I encourage anyone to please talk to the guide if you are not satisfied with his service. This can make a great difference. I am happy to hear you enjoyed the tour otherwise!
Ed Carroll3 years ago
Londres a AmsterdãInglaterra, França, Bélgica, Holanda
We weren't given a map or App of the biking route as promised. We rode through many villages, resorts and towns from Dunkirk to Amsterdam but were not told the names of the towns, or the history of the towns - and we stopped only for "coffee breaks". When we asked what town we were in for the coffee breaks the guide was unable to tell us. We either used google maps or asked strangers where we were. Also, we biked past notable places of interest like the beach in Dunkirk where British troops were rescued during WWII - and the Dover Castle - but never stopped - even to take pictures. It was all about getting to the next hotel in time for dinner.
We weren't told the hotel we were staying in until we arrived at the hotel. We usually arrived at the hotel around 6pm and had little time to turn in our bikes for the night, get our Leia Mais luggage, unpack, shower, change clothes and get ready for dinner by 8pm which usually lasted over two hours. And then we started early the next day - to get to our hotel for the next night.
Overall it is a "forced march" from London to Amsterdam. If you want to bike 344Km then I suggest you just go and bike 344Km for the exercise on a route most convenient to you because that is what this is. Or, take the self-guided tour which is cheaper and includes maps and the App and you can sight-see and take time to enjoy the country-side you are biking through.
The online website says "You will receive a code to download the maps, itinerary, points of interest, services and GPS position on your smartphone or GPS device. The App provides GPS tracks to be used offline. Paper copies of the route are available with supplement of €15." When I asked for the map or the App I was told they were only available to self-guided participants and that I should use GPS to figure out where we were at any given point. But that is not what the website says/said. As it is, we have no map or record of the route we biked or the towns we passed through. I would not recommend this "tour" to anyone.
PS. Do not interpret this critique as a criticism of the people who guided this tour. The people who guided us were patient, kind, personal, friendly and professional....in my opinion they had/have no impact on how this tour is/was deigned.
Jill L.5 years ago
De Holland Tour Holanda do NorteHolanda
A number of things stand out. First, the size of the room (which was shown as 4 single beds but ended up being a tiny room with two bunkbeds where we could not all stand in the room). Second, the fact that after active days covering 50 Kms or more there was no water provided (a bottle of water was provided at breakfast only) and no food available in the hours before dinner. Third, all meals had to be taken at the same assigned table reducing any opportunity to mingle with other guests. Fourth, on an active holiday with healthy active people, the meals did not include any colorful vegetables. The staff were mostly lovely and the rides were picturesque, but the overall experience was not positive.