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Susan J.2 years ago
Unfortunately left a jacket and pair of arm warmers in the pannier and when we contacted the tour company they said they’d check and get back to us but they didn’t and had to be chased several times and then they eventually said they couldn’t find them. This also applied to my partners pedals, they said there would be someone to remove them at our final destination and there wasn’t. We did eventually get these back but not the coat or arm warmers. Panniers must be emptied and checked for tools, locks etc so surprised these weren’t put in lost property. Lack of responses etc was disappointing after what was a good and well organized holiday.