Saint Moritz to Lake Garda E-Bike Tour Tour Reviews — 1 to 1 of 1

Saint Moritz to Lake Garda E-Bike Tour
10 days from €3605
2 out of 5
Easy–Moderate Bike Tour in Switzerland, Austria, Italy
You will begin this guided electric bike tour (touring bikes available if you prefer) at the foot of a glacier in Switzerland and end at Italy's largest lake, Lake Garda, known for its crystal clear…
2 out of 5
Cheryl Smith
3 months ago
Verified Reviewer
This is my 6 th European cycle tour in two years. Overpriced and overbooked. Avoid this shameless money grab at all costs. An enormous motor coach with limited access to parking lots and some tour stops replaced the advertised support van. Thus, Zero ability to stop during an accident or transport an injured rider—- which happened twice. There were no picnic lunches provided. We were handed a cheese/cured meat sandwich with optional banana/apple and choice of energy bars every morning. Meals provided were high-carb, low cost— as sub standard as the accommodations. Our last hotel provided rooms with, I kid you not, two flights of stairs within the room. At least it had an elevator. Many of the places we stayed did not. At first, we were expected to transfer our own luggage to/from the bus and back. As well as our e-bike batteries and chargers. The last few nights our luggage was actually taken to our rooms— a huge relief. When heavy rains set in and I asked Read More to ride the bus— the owner actually spoke very sternly to me and used the word “warning.” “I am warning you,” she said. The motor coach was already at our next hotel and she did not want to bring it back. After checking weather reports, the coach did return to pick us all up and our bikes. I have photos of meals, accommodations and injuries. If I can figure out how to post them, I will.
Carla from Tripsite • 2 months ago Tripsite Staff
Hi Cheryl,
First and foremost, thank you for your patronage and as well, taking the time to provide feedback on your recent bike tour with us. I'm truly sorry to hear the tour did not meet your expectations, and I appreciate the detailed account of the issues you faced.
Interaction with the Owner: We deeply regret that you felt uncomfortable during your interaction with the owner. We have a long standing relationship with this owner, and I've sent hundreds of guests traveling with her, so needless to say I am very surprised there was such an uncomfortable interaction.
Overbooking & Pricing: It's disheartening to hear that you felt the tour was overpriced and overbooked. We strive to provide the best value and experiences for our participants. Note that this tour is structured a bit differently than some of the other tours you have participated in the past, which does account for more costs.
Support Vehicle: The safety of our participants is our Read More top priority. I understand there was some nasty wet weather and the bus was able to bring all the guests to the next hotel. I am not clear on the two emergencies you speak of and will elaborate further with the tour guides.
Meals & Accommodations: We are sorry to hear that our meal offerings and accommodations did not meet your expectations. We strive to provide a balanced mix of local cuisine and comfortable stays, and are re-evaluating based on your feedback.
Luggage Transfer: It's important for our guests to have a seamless experience. I'm glad to hear that, at least towards the end, your luggage was taken to your rooms, but we'll work on ensuring consistent service throughout.
Again, we apologize for the inconveniences you faced and truly hope we can make it up to you in the future.
Warm regards,
Carla
First and foremost, thank you for your patronage and as well, taking the time to provide feedback on your recent bike tour with us. I'm truly sorry to hear the tour did not meet your expectations, and I appreciate the detailed account of the issues you faced.
Interaction with the Owner: We deeply regret that you felt uncomfortable during your interaction with the owner. We have a long standing relationship with this owner, and I've sent hundreds of guests traveling with her, so needless to say I am very surprised there was such an uncomfortable interaction.
Overbooking & Pricing: It's disheartening to hear that you felt the tour was overpriced and overbooked. We strive to provide the best value and experiences for our participants. Note that this tour is structured a bit differently than some of the other tours you have participated in the past, which does account for more costs.
Support Vehicle: The safety of our participants is our Read More top priority. I understand there was some nasty wet weather and the bus was able to bring all the guests to the next hotel. I am not clear on the two emergencies you speak of and will elaborate further with the tour guides.
Meals & Accommodations: We are sorry to hear that our meal offerings and accommodations did not meet your expectations. We strive to provide a balanced mix of local cuisine and comfortable stays, and are re-evaluating based on your feedback.
Luggage Transfer: It's important for our guests to have a seamless experience. I'm glad to hear that, at least towards the end, your luggage was taken to your rooms, but we'll work on ensuring consistent service throughout.
Again, we apologize for the inconveniences you faced and truly hope we can make it up to you in the future.
Warm regards,
Carla
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