A cancellation must be made in writing. The timing of cancellations is guided by United States Eastern Time. Our cancellation policy applies when the cancellation of a trip or tour is due to no fault of our own. In other words, Pack & Pedal Europe, Inc. has made all the required and necessary arrangements and reservations for your trip.
Please note: Some of the ships/barges used on the Bike & Boat tours and the local tour operators that bring us our different bike tours have a cancellation policy that is different from our cancellation policy. One of the most stringent policies is posted below. Therefore, if you need to cancel a trip, the cancellation policy applied to you may actually be different than below. Upon request, we are more than happy to send the cancellation policy that would be applied to your reservation.
Cancellation fees are per person as follows:
- Please be sure to read the notes above!
- After reservation until 12 months prior to tour date: 20% of tour price
- between 12 and 6 months prior to tour date: 50% of tour price
- between 6 and 1 month prior to tour date: 80% of tour price
- between 1 month and 1 day prior to tour date: 90% of tour price
- On tour date or later: 100%
Cancellation fees for charters are as follows:
- 181 + days before tour date: up to 20% of total price
- 180 - 151 days before tour date: 50% of total price
- 150 - 121 days before tour date: 65% of total price
- 120 - 91 days before tour date: 80% of total price
- 90 - 61 days before tour date: 85% of total price
- 60 - 31 days before tour date: 90% of total price
- 30 - 0 days before tour date: 100% of total price
Please note: If there is failure to collect cancellation fees, we reserve the right to charge the credit card provided with your booking request.
Any cancellation request received after 4 pm on Friday will take effect the following Monday.
Cancellations received by email do not take effect until the following business day and follow the United States Federal Holiday calendar. If your cancellation is received on a United States holiday, it will not go into effect until the next business day.
If deposits were made in a currency that was not the base currency of your tour--say you paid a $300 deposit for a €1000 tour--the deposit will be refunded by converting it back to the deposit currency at that days rate (plus a 1.5 cent transaction cost.) In some cases this will mean you get back slightly less money, in others it may be more. The outcome will depend on the movement of the currency markets.
* Private or custom trips have additional conditions. Ask for details.
Changes in Bookings
To ensure a reservation on a tour departing in 65 days or less, full payment is required at time of booking.
Any change made in your reservation once submitted to us (this includes, but is not limited to, cancellations, any change made in names, meals, dates, room selection, any additional night(s) needed or retracted and so on) is subject to a €50-€150 fee per change.
Above changes must be made 65 days prior to travel date, otherwise, other fees may apply.
Upon confirmation of your reservation, Pack & Pedal Europe, Inc. will email out a travel packet (only one per room/cabin/family) about 3-4 weeks prior to tour departure that includes information on local travel, hotel accommodations, travel insurance and so on. Obtaining travel and cancellation insurance is optional, but provides excellent coverage in case of tour cancellation, accidents and so forth.
Pack & Pedal Europe, Inc. retains the right to cancel a tour or trip under any circumstances. Should a tour or trip be cancelled, then you will be informed of this decision within 30 days (and at the least, 15 days) prior to departure of your trip or tour. Information regarding any of our trips or tours is subject to change, and we reserve the right to make changes should it become necessary.
Pack & Pedal Europe, Inc. does not own or operate any of the suppliers of services or accommodations for your trip or tour. As a result, Pack & Pedal Europe, Inc. is not responsible for any negligent or willful act or failure to act of any such supplier or of any other third party over whom Pack & Pedal Europe, Inc. has no control. Pack & Pedal Europe, Inc.'s responsibility is strictly limited. To read more about this, please click on our Disclaimer page.
Cancellation by an operator
In rare circumstances, in case of flood or low tide, or other extreme force nature, the operators reserve the right to cancel the journey on short notice. No legal right shall be constituted of both situations. The same applies for officially ordered - previously not announced - repair work on locks or bridges or in case of undeserved breakdown of engine or power unit. You will be issued a full refund for the cost of your tour, HOWEVER, any credit card processing fees that you incurred will not be refunded.
Every effort has been made by Pack & Pedal Europe, Inc. to accurately present this information. Pack & Pedal Europe, Inc. reserves the right to correct errors or make changes.
The only way to protect your investment is to purchase a comprehensive travel insurance policy, for example, one that covers trip cancellation for any reason. It is important to read and understand what each policy covers. To explore travel insurance policies, please visit our Trip Insurance page.