Cancellations

Cancellations

The cancellation policy goes into effect upon official confirmation of the tour (or confirmation of rebooking). The cancellation policy applies when the cancellation of a trip or tour is due to no fault of our own. In other words, Tripsite has made all the required and necessary arrangements for your trip.

All cancellations must be made in writing and are processed in Eastern Standard Time. Any cancellations received after 4pm will take effect the next business day. If your cancellation is received on a United States holiday, it will not go into effect until the next business day.

Please note: Our local partners have different cancellation policies. The cancellation policy may vary depending on the country/tour you have booked. Below you will find the maximum applicable rates, taking into account that the specific cancellation policy of your tour may be different. Upon request, we will send you the cancellation policy that would apply to your reservation.

Cancellation fees are per person as follows:
  • After reservation until 12 months prior to tour date: 20% of tour price
  • between 12 and 6 months prior to tour date: 50% of tour price
  • between 6 and 1 month prior to tour date: 80% of tour price
  • between 1 month and 1 day prior to tour date: 90% of tour price
  • On tour date or later: 100%

Cancellation fees for charters or big groups: Please contact us for the policy specific to your tour/group.

Payments/Refunds

Any money owed as a result of a cancellation will be charged to the credit card provided on the reservation form.

Any money that must be refunded as a result of a cancellation will be sent via the same method as the original payment(s).

All payments will be processed at the same exchange rate as the original payment(s).

Credit card processing fees and €20/person administration fees are non-refundable. €100 total administration fee for charters is non refundable.

Changes in Bookings

To ensure a reservation on a tour departing in 65 days or less, full payment is required at time of booking.

Any change made in your reservation once submitted to us (this includes, but is not limited to, cancellations, any change made in names, meals, dates, room selection, any additional night(s) needed or retracted and so on) is subject to a €50-€150 fee per change. The cost associated with changes and/or additions after the final invoice has been issued or within 30 days of the tour date, will be charged to the credit card given during on the reservation form (plus a 4% processing fee).

Above changes must be made 65 days prior to travel date, otherwise, other fees may apply.

Upon confirmation of your reservation, Pack & Pedal Europe, Inc. will email out a travel packet (only one per room/cabin/family) about 3-4 weeks prior to tour departure that includes information on local travel, hotel accommodations, travel insurance and so on. Obtaining travel and cancellation insurance is optional, but provides excellent coverage in case of tour cancellation, accidents, and so forth.

Pack & Pedal Europe, Inc. retains the right to cancel a tour or trip under any circumstances. Should a tour or trip be canceled, then you will be informed of this decision within 30 days (and at the least, 15 days) prior to the departure of your trip or tour. Information regarding any of our trips or tours is subject to change, and we reserve the right to make changes should it become necessary.

Pack & Pedal Europe, Inc. does not own or operate any of the suppliers of services or accommodations for your trip or tour. As a result, Pack & Pedal Europe, Inc. is not responsible for any negligent or willful act or failure to act of any such supplier or of any other third party over whom Pack & Pedal Europe, Inc. has no control. Pack & Pedal Europe, Inc.'s responsibility is strictly limited. To read more about this, please click on our Disclaimer page.

Cancellation by an operator and force majeure

In rare circumstances of natural and unavoidable catastrophes that interrupt the expected course of events, the operators or Tripsite reserve the right to cancel the journey on short notice. No legal right shall be constituted of both situations. You will be issued a full refund for the cost of your tour, however, any credit card processing fees that you incurred will not be refunded and Tripsite reserves the right to a 4% processing fee.

Every effort has been made by Pack & Pedal Europe, Inc. to accurately present this information. Pack & Pedal Europe, Inc. reserves the right to correct errors or make changes.

The only way to protect your investment is to purchase a comprehensive travel insurance policy, for example, one that covers trip cancellation for any reason (when available). It is important to read and understand what each policy covers. To explore travel insurance policies, please visit our Trip Insurance page.