Please read this important information regarding our reservation and booking process:
Our Online Reservation Form
To reserve your cycling vacation, you must fill out our secure online reservation form which you will find on each tour page through the Book This Trip link. You must agree to the terms and conditions of booking before submitting. If you need assistance, do not hesitate to phone. For group bookings, a separate reservation form must be submitted for each couple or individual who wishes to be billed separately.
For our bike and boat tours, we can check availability for you but for our hotel to hotel tours, we must receive a reservation. If your requested date is not possible you are under no obligation.
It is important to ensure that all your questions have been answered, that you are committed to the tour date request, have reviewed options available and are requesting accordingly, and that you have thoroughly reviewed the terms and conditions of booking. Submission of a reservation is an official booking request and a legally binding document. Changes after confirmation could incur a change fee.
Our form is designed to cover all the tours that we offer including bike and boat, self-guided and guided hotel to hotel, hotel based, etc. Not every field will be relevant to the type of tour that you are booking. Be sure to look at your own tour page, options available, including the level of accommodations, length of tour, what is included and not included, etc.
To ensure timely and accurate processing of your request, please review the following:
If you are booking a Bike and Barge tour and the barge offers different cabin options and or different deck levels, please specify your preference. (If you do not specify a deck level, the standard option will be booked.)
If you are booking a hotel to hotel tour, and different categories of accommodations are offered, please be sure to indicate what level you prefer.
Indicate if you are booking guided or self-guided if applicable.
If different lengths of tour are offered, indicate your choice of tour length in the comment section of the form.
Before submission, please double check that all required fields are populated. Dates must be entered in mm/dd/yyyy format.
The majority of our tour prices include bike rental. There are very few that do not, but high-quality rentals are available. You will find all the information about what is included or not included and pricing on each tour page.
If you want to reserve an electric bike, please indicate accordingly. In the comment section of the form, you can indicate the number requested and who the electric bike(s) is/are for.
Credit card information is required to secure the reservation, however, we do not automatically charge your card as we provide several options for payment. The form will NOT submit without this information, however.
You can use the comment section of the form to input additional information.
Upon receipt of your request, we will begin to process. For bike and boat tours, we usually have an answer within 24 normal business hours. However, and especially during peak season or European holidays, the confirmation could be delayed 2 or 3 business days. Hotel to hotel tours, depending on the area of travel and season of booking, could take up to one week for all hotels to be contacted and confirmed.
Please do not make any air travel arrangements until you receive an official confirmation from us.
Payments are accepted in the following currencies:
Euros, USD, or CAD
Deposits 2020 for tours up to 12 days:
Please click here for more information regarding methods of payment and payment schedule.
If you desire to purchase Bicycle Protection, you can indicate this upon reserving. Bicycle protection covers the cost of the repair or replacement of bicycle and/or parts in case of an accident or mechanical failure. It also covers theft, but only if the bicycle was locked. Bicycle protection does NOT cover negligent behavior.
Costs in Euros are detailed below according to tour length. For tours offered in a different currency, the equivalent amount will be applied.
Hybrid Bike Protection
- 8 days or less: €10
- 9 to 12 days: €15
- 13 days or more: €20
Electric Bike Protection:
- 8 days or less: €20
- 9 to 12 days: €30
- 13 days and more: €40
Once you submit your reservation, you should receive an immediate email confirmation of receipt. If you do not, then your form did NOT submit properly. Give us a call. We will assist you.
All prices are per person based on double room occupancy. Single bookings usually will incur a supplemental fee. We do not include airfare with any of our tours.
Most of our prices are posted in Euros. There are a few offered in a different currency. We are proud to work with local operators to offer you these wonderful tours. You can read more about our partnerships here.
The published prices on our site remains fixed, but the exchange rate fluctuates. We provide a calculator in the pricing section of each tour so that you can calculate the price in US and Canadian dollars with current exchange. Just ask us if you need an estimate in another currency but do note that we can only accept payment in US dollars, Canadian dollars, or Euros.
Before you travel, please check your country's passport and visa requirements and the passport and visa requirements of the country/countries you plan to visit.
For US citizens, the U.S. Passports & International Travel website is a good source of information. The Country Information tab in the International Travel section provides details about passport validity, blank passport pages required, etc.
Travel Insurance is available and not part of the trip package. Upon receiving your booking, we will provide you with travel/cancellation insurance information and forms for three different insurance companies. More information about booking travel insurance online can be found on our travel insurance page.
We want to emphasize however that we are not an insurance agency. If you have any questions about the companies and the details of the coverage offered, please contact the insurance company directly.
Cancellation Policy and Late Bookings & Changes
Please view our Cancellation Policy and Late Bookings & Changes policy by clicking here. It is important to note that this policy takes effect when we are informed of your official confirmation. We do our best to inform you immediately upon notice of confirmation, but due to differing time zones, there could be a delay. It is important to never submit a reservation unless you agree to the terms and conditions!
Cancellation By Operator
In rare circumstances, in the case of flood or low tide, or other extreme force majeure, the operators reserve the right to cancel the journey on short notice. No legal right shall be constituted of both situations. The same applies for officially ordered - previously not announced - repair work on locks or bridges or in the case of undeserved breakdown of engine or power unit. You will be issued a full refund for the cost of your tour, HOWEVER, any credit card processing fees that you incurred will not be refunded. It is very important to note that airfare is always your responsibility and liability so please obtain a good travel insurance policy.
Any refunds due to cancellations and/or changes in a booking will be applied via the method of payment. Bank fees/credit card fees may apply depending on conditions of booking and nature of refunds.
Cancellations/changes in reservations on the part of the client, in which any refund is due, are subject to bank/credit card fees.
Approximately 3 weeks before the start of your trip, we will email you all the travel documents and trip information you need (we are no longer mailing travel packets). We do our very best to honor requests for early travel information, however, please note that this is not always possible. If you need your travel information early, please let us know and your request will be processed in the order it was received. We would be happy to provide docking locations and arrival hotel information in advance. Travel information for last-minute bookings will not be sent until at least 48 hours after the final payment. For many of our trips, more detailed information (such as route descriptions) will be provided upon arrival at the first hotel.
If you are a travel agent, we are glad you have found us. Please visit our Travel Agent page for more information.
As always, if you have any questions or concerns, we are just an email or phone call away. We also ask that you look at our FAQ page which contains helpful information.
Thank you for choosing Tripsite!
5091 State Route 29
Springville, PA 18844-9578
- Toll-Free USA/Canada: 1 800 951 4384
- USA: +1 570 965 2064
- UK: +44 (0)20 3923 9153
- APAC: +61 (2) 9161 7389