Coronavirus Disease (COVID-19) Update
ATTENTION: Due to the high volume of calls we are receiving and the unpredictability of this ever-changing situation, it is advised that you contact us through our Contact Form or by email. Sending multiple emails or leaving multiple voicemails will delay our response time. Please understand, we are working diligently on your behalf and will contact you as soon as we can. Thanks for your patience.
Dear fellow travelers,
As we head into this week, in the midst of the new normal of self-isolation and social distancing, we are hoping and praying that all of you, and those you hold dear, are staying safe and well. As the entire Tripsite team works from home, we are in constant contact throughout the day via the miracle of remote interoffice communication. We continue with our customary office banter, laughing out loud with emojis, encouraging one another when the going gets rough, and sharing with each other the words of encouragement and support that you have been sharing with us. Though we are working miles, even continents apart, we feel more connected than ever with each other and with you.
As we all maneuver the strange and surreal landscape of COVID-19, it is crucial that we heed the local, state, and federal stay at home guidelines designed to keep us protected, and to do so, willingly and gratefully. Thank you to all who are working sacrificially on the frontlines; health care workers, emergency responders, law enforcement, grocery store employees, delivery truck drivers, custodians...the list goes on and on. Their perseverance and bravery is an inspiration to us all.
The time will come again when we will plan our travels without anxiety but with the excitement and joyful anticipation that we once took for granted.
We are receiving updates daily from our international partners whose countries, as well as our own, are being greatly impacted right now. Our thoughts and prayers are with them all. All of Europe, places we have been, and places we long to see in the future, are in the depths of the crisis. We will keep you fully informed.
Please understand that we cannot interpret government-issued travel restrictions or policies, nor can we conjecture how long borders will remain closed. It truly is one day at a time.
WILL TOURS STILL RUN?
Our priority at this time is assisting clients with tours scheduled in April and throughout May.
Beyond that, like you, we wait for official decisions. When those decisions are reached, we will contact you directly with the specifics so that you can review your options.
It is difficult to address tours beyond this timeframe since, again, we do not know how long current travel and border restrictions will remain in place.
Due to the high volume of calls and the unpredictability of this ever-changing situation, it is advised that you contact us through our Contact Form or by email.
We understand that the decision to travel or not to travel during this difficult time is complicated and multi-faceted.
For those whose tours are canceled, we are advocating on your behalf for flexible rebooking policies and asking that you please consider either postponing your tour for later this year or to work with us regarding rebooking for next year. This will support our providers as we all weather the storm together. Many of you have already done so.
For those of you with future confirmed travel plans that have not been impacted as of yet, we understand the anxiety you are facing as you decide what to do. Should you cancel or should you wait to see if the tour is to be canceled? We advise that you gather and access all the information you can in your decision making process including airline policy, specific tour operator policy, advice from your medical team, and your own circumstances. All the major airlines have now issued official policies regarding cancellations and changes. For those of you with scheduled flights, please contact your airline directly. (Please be patient, but persistent, as the call volumes to airlines and insurance companies are overwhelming.)
If you have purchased travel insurance, please refer to the details of your specific policy. If you have obtained a plan with our partner RoamRight, you can speak with an experienced customer service representative at 1-866-891-6614.
If you have purchased a policy through another company, please contact them directly. They are the experts.
Here at home, and in your communities, we are so encouraged to see the goodness that always arises in difficult times. Every day we read the stories of hope and community. We encourage you (though the daily news is bleak) that you as well search for those positive human interest stories that are so uplifting and inspiring. Or, better yet, write your own story as you reach out to friends and neighbors. We can all be creative maintaining community, even as we comply with social distancing!
In closing, we are proud to be part of this amazing community of adventurers and world travelers. Stay safe, stay connected, and stay thankful as we all look forward to future exploration!
A message from our Founder - Hennie Addresses COVID-19.