Coronavirus Disease (COVID-19) Update
ATTENTION: Due to the high volume of calls we are receiving and the unpredictability of this ever-changing situation, it is advised that you contact us through our Contact Form or by email. Sending multiple emails or leaving multiple voicemails will delay our response time. Please understand, we are working diligently on your behalf and will contact you as soon as we can. Thanks for your patience.
Dear fellow travelers,
The most difficult thing about updating this page this week is no longer the lack of information, but the overload of information. The different policies on reemerging from lockdowns are so varied, and at times so confusing, we are all left feeling uncertain.
On the one hand, we have much of Europe slowly reopening, but we also have airlines with limited flights and countries with different guidelines for entering and exiting borders. Central and South America are reaching what is now called the "peak" but parts of Asia are recovering. Here in the US, all 50 states are at different phases of reopening.
Our entire world has been impacted, uniting us all under these strange circumstances, yet showing us how different each country, region, and individual is.
Travel has become complicated right now but never so coveted. Everyone is anxious to return to normal, though for the short term at least, it will be a new normal. The travel industry, including airports, airlines, and tour operators are implementing and following strict COVID-19 protocols including rigorous cleaning and disinfecting.
There are glimmers of hope and we must not lose sight of those.
Here at Tripsite, it is not business as usual though there are things that have not changed. As a company, we believe with all our hearts that we will once again plan travels without anxiety but with the excitement and joyful anticipation that we once took for granted. We continue working remotely at the immediate tasks at hand, but we are also all looking ahead, working on updates, new tours, new destinations, and even a new website. We are all anxious to get back to what we love to do. Sharing the world with you.
Regarding your upcoming tours and travels, we are receiving daily updates from our international operators whose countries, as well as our own, have been and continue to be greatly impacted.
As they interpret their own country's official policies and maneuver an ever-changing landscape, we must comply with the decisions that are made by them, our partners.
Please understand that we cannot interpret government-issued travel restrictions or airline policies. We encourage you to visit the following sites for up to date and reliable information.
WILL TOURS STILL RUN?
Our priority at this time is assisting clients with tours scheduled in June and into July.
Beyond that, like you, we wait for official decisions. When those decisions are reached, we will contact you directly with the specifics so that you can review your options.
It is difficult to address tours beyond this time frame.
Due to the high volume of calls and the unpredictability of this ever-changing situation, it is advised that you contact us through our Contact Form or by email.
We understand that the decision to travel or not to travel during this difficult time is complicated and multi-faceted.
For those whose tours are canceled, we are advocating on your behalf for flexible rebooking policies and asking that you please consider either postponing your tour for later this year or to work with us regarding rebooking for next year. This will support our providers as we all weather the storm together. Many of you have already rebooked. For those of you who have decided not to travel at this time, we understand. If a tour is canceled, and you decide not to rebook, refunds are issued.
For those of you with future confirmed travel plans that have not been impacted as of yet, we understand the anxiety you are facing as you decide what to do. Should you cancel or should you wait to see if the tour is officially canceled? We advise that you gather and access all the information you can in your decision making process including country policy, airline policy, specific tour operator policy, advice from your medical team, and your own circumstances.
All the major airlines have now issued official policies regarding cancellations and changes. For those of you with scheduled flights, contact your airline directly. (Please be patient, but persistent, as the call volumes to airlines and insurance companies are overwhelming.)
If you have purchased travel insurance, it is advised that you refer to the details of your specific policy. If you have obtained a plan with our partner RoamRight, you can speak with an experienced customer service representative at 1-866-891-6614.
If you have purchased a policy through another company, again, contact them directly with your specific questions and concerns. They are the experts.
We want to express our profound gratitude to all who are working sacrificially on the frontlines; health care workers, emergency responders, law enforcement, grocery store employees, delivery truck drivers, custodians...the list goes on and on. Their perseverance and bravery is an inspiration to us all.
Here at home, and in your communities, we are so encouraged to see the goodness that always arises in difficult times. Every day we read stories of hope and community. We encourage you (though the daily news is bleak) that you as well search for those positive human interest stories that are so uplifting and inspiring. Or, better yet, write your own story as you reach out to family, friends, and neighbors. Look to your left and to your right. We can all be intentional and creative maintaining community, even as we comply with social distancing!
In closing, we are proud to be part of this amazing community of adventurers and world travelers. Stay safe, stay connected, and stay thankful as we all look forward to future exploration!
A message from our Founder - Hennie Addresses COVID-19.