Austria Tour Reviews (Page 8)

James R.
3 years ago

Verified Reviewer

Danube Bike Path - Vienna to Budapest
Austria, Hungary, Slovakia

Hi….really a great trip and well organized, thank you so much ! The only confusion was day 7, you list the ride is 51 miles, yet maybe clarify that the ride is only 34 miles and the ferry ride from Szentendre to Budapest in 15 miles for then a total distance of 51 miles, with 34 miles of riding. Is there an option for a better bike ? Look forward to riding again with Tripsite, Good Luck ! Jim Ruble.

David W.
3 years ago

Verified Reviewer

Primadonna Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

I understand the latitudes taken in promotion and advertising. That being said, I highly resent being intentionally deceived. We were “warned” prior to leaving that there might be last minute changes in where the ship docked in Passau. Sure enough, 2 days prior to boarding we were informed of the change “due to construction.” There was no construction around the docks. We walked by there several times each day, and ships were docking all the time. No, this had to do with not wanting to dock in Germany where COVID restrictions were tighter for the ship to set sail.

What we were left with instead was a vague set of instructions that led us to the wrong place and a group of suspected fellow passengers (none spoke English) also waiting in several places for the bus. We tried your 800 number. No one answered. We tried the local “help line”. The person who answered did not speak English. There was no one at the presumed site to board the Read More

FOOD

If I were asked to describe the food on this voyage with one word it would be: BLAND. Presentation 10. Taste 3. Selection 2. They need to invest more in spices to make it taste better and less on garnish to make it look good.

PERSONNEL

The saving grace was the attitude and professionalism of all those who worked on board, from the Captain helping get the bicycles ashore, to the ladies at the information desk, to our waiter, bartender, and cabin stewardess. All worked hard, were extremely helpful, and I have no complaints whatsoever.

CYCLING EXPERIENCE

The bicycles were good quality, well-maintained, and those who instructed us in their use were quite helpful. The young lady who instructed us each evening about the day ahead was superb. But her graphics, maps, handouts, were awful. The biking experience itself was nothing like I imagined. Cars, trucks, pedestrians, and multitudes of other cyclists all trying to pass on the left at any opportunity. Some very dangerous gravel trails and quite a bit of city riding with cars whizzing by at breakneck speed. The distance vs. time allowed created a “race to the finish line” experience rather than the comfortable, leisurely ride through the countryside with frequent stops to take in the scenery that I had come to expect from your promotional materials.

Four days into the voyage we learned that our original information that all on board were vaccinated was, in fact, not true. Both passengers and crew members were unvaccinated. No one wore a mask on board, and social distancing was impossible. In retrospect, the overcrowded dining room and three hour evening meals were just a breeding ground for COVID transmission. Thankfully, our COVID testing (required for reentry to US) was negative. Had it been positive and my trip extended for another two weeks of quarantine, I would be seeking monetary compensation from the cruise line.

There were other minor things. There was, literally, no “entertainment” on board. Someone played the piano in the bar 2 hours a day, but the promised “movies” in the evening followed by midnight snacks must have been more of those “older things” still in your promotional literature. There were no movies. No place to watch them. The theatre was used to store the bicycles. I suspect that’s why they dragged out the evening meal to upwards of three hours! Even the documents we received at embarkation mentioned (in German only) a “massage” included in our tickets. But no one at the customer service desk seemed to understand what I was talking about when I inquired, and not once during the voyage was anyone working in the indoor sauna area. And to think, I was forced to pay an additional 150 Euros to “rebook” this voyage when the one I put down a deposit for (in January, 2020, no less) was cancelled by the cruise line due to COVID restrictions in travel. They were unable to fulfill the contract, and I had to pay more to protect my deposit! Dare I say it? Bait and switch.

And I do not blame the tour company entirely for this deception. Your promotional materials, time and again, “had not been updated” when I inquired prior to sailing about discrepancies I found in them. The video on your website from someone who had taken the tour presented a world totally foreign to the experience we endured. I suspect that during the COVID delay the ship or line was sold to some new company and the new owners were cutting costs at every turn. The crew told us ours would be the last voyage for this boat using the bicycling format.

1 Reply

Waltrud K.
3 years ago

Verified Reviewer

Fortuna Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

The Barge and Ride tour of the Danube was outstanding. Providing more detailed directions to the demarcation point in Passat would have helped. The staff were excellent as were the meals and the scenery.

Leo Dennis R.
3 years ago

Verified Reviewer

Primadonna Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

Please do not consider this a review of your company, but a review of the cruse company. First, this garbage of moving the dock location from Passau to a small town in Austria was a total sham. They said that was done because of dock construction in Passau. This was a Trump type of Lie! There was no dock in the city of Passau being worked on. Total BS!
Secondly, the bus pickup at the train station in Passau was a real mess up. No one was there to help direct or at least tell people there were in the correct place. You could not talk to anyone to make sure you were in the correct place because there were at least four different languages being spoken. Then the bus was about an hour late - not helpful to already lost and confused people.
Other than the above, I enjoyed the trip. I really want to express my thoughts about the staff on the boat. In all my travels, I have NEVER seem a staff who worked so hard, friendly, and helpful. Them never ran from work or being Read More

Victor L.
3 years ago

Verified Reviewer

Danube Bike Path - Passau to Vienna
Germany, Austria

The scenes along the Danube. The quality of the hotels The simplicity of the directions on the the bike route.
Suggestions for others. Pack lighter and know that you will have saddle bags on the trip.
Another tip for me. If I know that I check in by 3 then it is not necessary leave each site before 11 The next thing I would do is plan my lunch stop. Might a great idea to know where half way is for a great salad.

Jesse I.
3 years ago

Verified Reviewer

Salzburg to Vienna
Austria

-Excellent itinerary and beautiful country
-great customer service from Anna
-excellent equipment

-poor navigation instruction compounded with misinformation when cross referencing map instruction versus navigation instructions
-poor (lack of detail) wording on some of the daily instructions on what and where to go. Anna helped tremendously with this.
-moving map wouldn't work on the entire trip causing many instances of confusion
-very poor briefing from company liaison handing off the bikes at the beginning of the trip. He seemed overwhelmed and inconvenienced.

Troy w.
3 years ago

Verified Reviewer

Fortuna Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

It was fantastic. The tour guide was amazing and really connected with you so much that he would bike with you and converse with you on each bike excursion. the scenery was so beautiful and was the best trip experience we have every had hands down!

Gay K.
3 years ago

Verified Reviewer

Prinzessin Katharina Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

Cycling in Austria was my favourite part of the trip. I rented an e-bike for the entire eight days and was very glad that I did—for the hills and for the long distances. I would certainly rent an e-bike again on future bike and barge tours. The food on the barge was outstanding and the buffets plentiful. Lots of different lunch foods for the sac lunch, to choose from. Looking forward to booking another bike and barge tour in Europe!

Alex P.
3 years ago

Verified Reviewer

Salzburg to Vienna
Austria

We truly had a great time! Every day was different in the trails we rode and towns we visited. The scenery was amazing! And the distances were perfect for the average biker.

Gonny M.
3 years ago

Verified Reviewer

Prinzessin Katharina Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

My most memorable moment of the trip was when we ended up in a small Hungarian village. We looked around for somewhere to have our morning coffee. We found a small local establishment with their regular customers.
We went inside to see if they had coffee. The young woman inside could only speak Hungarian (which we could not).
At the end of the encounter we had our coffee the way we wanted and smiling faces all around.

Rami H.
3 years ago

Verified Reviewer

Around Lake Constance
Austria, Germany, Switzerland

The lake was beautiful! Pretty much flat land the whole time. Enjoy the days! Rain was pretty frequent so get your rain gear.

Jane Hartfield
3 years ago

Verified Reviewer

Innsbruck to Bolzano
Austria, Italy

I absolutely loved this tour! The route had everything you would want. The daily distance we rode was a perfect length for sightseeing, eating and picture taking. The hotels were nice. I would love to ride it again! Several friends and family members have taken this tour after us and all have loved it!

Lonnie Maddox
3 years ago

Verified Reviewer

Around Lake Constance
Austria, Germany, Switzerland

We are two couples who rode this tour on two tandems. We thoroughly enjoyed the entire ride, which was mainly on cycle paths or on low-traffic roads. The sights, the food and the accommodations were outstanding and can’t recommend them strongly enough. Make sure to take a side trip to Mainau Island. Truly a tour any cyclist would enjoy. Just do it!

LEONIDAS ROUSSINOS
3 years ago

Verified Reviewer

Brenner Pass to Venice
Austria, Italy

My wife Clara and our daughter Stephanie did this tour in the fall of 2019. Tripsite was once again outstanding in providing service and information and all the GPS files for the bike route. The hotels were all top quality and friendly service with the best ones in Innsbruck and at the hot baths of Padua. I was at first worried about the quality of the bike paths as we have done a dozen or more trips (10 through Tripsite) through the Netherlands and Germany where the paths as excellent. To my and everyone else's surprise the bike paths were well marked and of great condition with a few not-so-great patches here and there but great overall. We made good friends on the trip and we cycled alone and with others on some days and typically had meals with others in the group of 12 or 14 people. The sights are panoramic. I must note that we started on September 5th from Innsbruck at -2 degrees Celsius and snow on the very first day and ended in Venice with +30 Celsius on the last day. Read More

Rosemary P.
4 years ago

Verified Reviewer

Normandie Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

I am truly amazed about quantity of 5 star reviews for this tour, as I could only give it a 2 star! And, this 2 rating is for the wonderful restaurant and housekeeping staff , as the boat crew , bike assistants were unpleasant to deal with, and the captain kept his distance. This was such a drastic difference from my very enjoyable Netherlands, and Croatia bike and boat tours. The maps and directions were inadequate and usually incorrect. The "tour guide" (who never lead a tour) Jan was unbelievably nasty, rude and impatient about any and all questions and concerns. He sent many on what was to be an easy, level ride only for it to take us over a mountain where our bikes were unsuitable and directions e completely wrong. I would not recommend neither this boat or trip to anyone.

1 Reply

Jehiel from Tripsite • 4 years ago Tripsite Staff

Hi Rosemary,
We are sorry to hear that this trip didn't meet your expectations. It's unfortunate that you experienced some negative exchanges with Jan. We apologize for that.

About the biking: For the self-guided option a guide is not expected to lead the tour. Riders are expected to be able to navigate independently using the route descriptions and maps. We will look into the maps but we have never gotten feedback about the inaccuracy of the route descriptions for this tour. Furthermore, the tour is rated easy with very little elevation gain and the daily mileages are listed.

We hope that you still had an enjoyable time.

1 Reply

Tom M.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

Biking was just ok, could have been more challenging but I knew going into this tour the biking was rated easy. The towns and villages are beautiful. The breakfast was good but the lunches they gave you for the tour during the day were horrible, thankfully there were places to eat along the way. The dinners were also poor quality, many dinners were a repeat of the day before presented differently ,especially the fish dinners. There also seem to be a discontent among the staff they could’ve been a little bit more accommodating and friendly. The rooms are basically neat and clean and comfortable the bikes were also good and the mechanics that maintain them were readily available to assist anyone in the morning before the ride. My main concern was the constant smell of sewage that was present throughout the boat and especially in the main lobby ,they often kept the sliding glass doors on both sides of the ship open to alleviate the smell. This was an obvious problem they Read More

Bob M.
4 years ago

Verified Reviewer

St. Moritz to Innsbruck
Austria, Switzerland

This trip reaffirmed by previous experiences that dealing directly with a local provider is the best way to go for overseas bike tours. Although Tripsite was excellent in their pre-trip work, their local partner -- EuroBike -- left a lot to be desired. And, once you are at the site of your trip, Tripsite has nothing to offer, so you are in the hands of their partner. The problems with EuroBike start with this unsolvable fact: They are NOT located in Switzerland. As their name implies, they run trips all over Europe. So when we needed an extra ebike, they couldn't come through. When we had problems with the ebikes we did have, they couldn't come through. The bike mapping they supplied was in German; we speak English. More unacceptable was the fact they were not aware of several sections of the Inn River Bike Trail that had been closed since the huge spring snow runoff had wiped out two bridges and closed several kilometers of trail. Their mapping notes provided NO alternate Read More

Wyn D.
4 years ago

Verified Reviewer

Danube Bike Path - Passau to Vienna
Germany, Austria

Well organised, with bikes made available as required, bags portaged without incident, accommodation arranged as planned.
Overall good organisation albeit the bikes with their infinitely variable in hub gears seemed less efficient than conventional bikes.

Beth T.
4 years ago

Verified Reviewer

Arlene II Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

I loved cycling through the Wachau valley. The boat staff was so attentive and everything ran smoothly, in spite of a few minor hiccups. The scenery and the daily stops were great. I loved spending time in the big notable cities.

Charlott H.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

Traveling on the Danube was the most beautiful and fun experience we’ve ever had as a couple. Starting the day biking and being active, having great food, meeting lots of interesting people and seeing amazing countries and the culture was Incredible. I hope I can travel on Tripsite again for another bike and boat tour soon!!

Jessica R.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

The trip was amazing, the biking was very scenic and not difficult at all. The boat staff was very friendly and very upbeat. The food was to die for. I would recommend doing this trip you will really enjoy it.

Ann R.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

The scenery was wonderful and the biking very enjoyable. It was a nice balance between biking and being about to see the sights. Especially loved the day in Vienna. It was all lovely.

Sandra S.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

This was the most amazing bike tour that I have been on. We had a guide, Axel, and that made the trip so relaxing because we didn't need to worry about where to meet the boat or language issues. Axel had lots of extra information along the trip. The boat was very relaxing. Dinner was excellent with choices for entrees every night. The staff were all very friendly and helpful. I would recommend this trip for families with children 12 or so, and seniors (an E bike can make a big difference.)

Henk G.
4 years ago

Verified Reviewer

Arlene II Along the Danube - Passau to Vienna
Austria, Germany

Nature, food, organisation
Only BIG problem was engine trouble which delayed arrival in Passau by 5 hours and complicated the next part of our vacation

Jon B.
4 years ago

Verified Reviewer

Arlene II Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

We very much enjoyed the trip. The staff/crew were very accommodating, and the biking was great. The only drawback was the problem with the rudder system, which led to our tour being altered, and us not being able to go to Budapest.

Peggy O.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

Great biking and lovely boat.

Christa M.
4 years ago

Verified Reviewer

Arlene II Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

We had a great time exploring Austria, Germany, Hungary and Slovakia. The boat was comfortable. The staff was super fun. Food was great. Excursions were top notch. Truly no complaints.

Donna B.
4 years ago

Verified Reviewer

Carissima Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary

This trip was amazing...so much to see and do. Great shore excursions. Food on the Carrissima was so good!

Chris A.
4 years ago

Verified Reviewer

Around Lake Constance
Austria, Germany, Switzerland

Riding up towards the on the water stage in Bergenz was amazing. You could see it from quite a distance which built anticipation. We walked around the seating area and read all of the informational signs (presented in German and English) and took lots of photos.

Marcia Regina L.
4 years ago

Verified Reviewer

Normandie Along the Danube - Passau to Vienna
Austria, Germany

I and my husband loved the tour. Everything was perfect, the barge, the meals, all the staff was kind and we had now new friends that we knew in this tour.

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