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The Doeys3 months ago
Carissima Along the Danube - Four Country TourAustria, Germany, Slovakia, Hungary
Our first bike and barge and we are already looking forward to many more. We are two 60 yr old couple who all love the outdoors, adventure and travel. Our cabins were on the top deck of the Carissma, roomy enough, turn down service each night and big picture windows. Excellent food, especially the dinners. Albert was the tour guide on board and he was organized, knowledgeable and patient! No problems with the bikes or directions - we were self guiding, 21 speed bikes. Easy terrain. We highly recommend the city bike tour of Budapest and Vienna as you otherwise may miss great hidden gems, interesting stories and local guides. We stayed at Hotel Residenz in Passau for one night before departure and highly recommend the visit to this beautiful port city and the hotel! We could not recommend trying this style of vacation more. The staff on the Carissma did everything to make the week comfortable, easy and well organized. Wonderful way to see cities in 4 countries in a week.
Dennis E.3 months ago
Prinzessin Katharina Along the Danube - Four Country TourAustria, Germany, Slovakia, Hungary
I really enjoyed the cycling outsy of the cities. Cycling in the cities was not so great.
The food on board was excellent. Everything about the ship was great.
Dennis ft Collins Colorado
Not the cities but the cycling outside of the cities. Perhaps cycling the Wachau Valley was our favorite but we enjoyed all of the pre-planned cycle routes.
There were no complications due to COVID-related issues on the tour. The only frustrating steps were the Denver to Frankfurt flight and the return. We never seemed to have the right forms and in the end, no one ever checked the forms except at the airplane check-in.
Jodi A.4 months ago
Primadonna Along the Danube - Four Country TourAustria, Germany, Slovakia, Hungary
We really enjoyed the diversity on the ship. English was definitely the second language, but people did their best to be welcoming and accommodating. It’s important that people understand and are willing to go with the flow! The paths weren’t always as clear as they were supposed to be, so be prepared. We were thankful that all paths eventually went to the Danube!
Farida B.4 months ago
Fortuna Along the Danube - Four Country TourAustria, Germany, Slovakia, Hungary
The most memorable part was biking with new friends we made on this trip, also the 80s dance night was very very fun. I would suggest to not include every lunch in the package as usually we are out no need for sandwiches, and give the option to have dinner out when we dock in a city. The organization was great, the self biking part very easy as the cruise director was amazing. We felt safe and taking care off very well. I would recommend a longer time in Vienna.
James R.4 months ago
Danube Bike Path - Vienna to BudapestAustria, Hungary, Slovakia
Hi….really a great trip and well organized, thank you so much ! The only confusion was day 7, you list the ride is 51 miles, yet maybe clarify that the ride is only 34 miles and the ferry ride from Szentendre to Budapest in 15 miles for then a total distance of 51 miles, with 34 miles of riding. Is there an option for a better bike ? Look forward to riding again with Tripsite, Good Luck ! Jim Ruble.
David W.4 months ago
What we were left with instead was a vague set of instructions that led us to the wrong place and a group of suspected fellow passengers (none spoke English) also waiting in several places for the bus. We tried your 800 number. No one answered. We tried the local “help line”. The person who answered did not speak English. There was no one at the presumed site to board the Read More bus to inform us that we were at the correct location. Had the original one not broken down and caused an unexpected delay, we would have never made it to be bus, even though we left our hotel two hours earlier. Two unexpected cab fares and hours of stress wondering if we would actually make embarkation is not the way to start a voyage. We must have been your only clients on board, and that explains quite a lot of what happened. The only other English-speaking passengers were Danish. Daytime announcements were only made in German.
If I were asked to describe the food on this voyage with one word it would be: BLAND. Presentation 10. Taste 3. Selection 2. They need to invest more in spices to make it taste better and less on garnish to make it look good.
The saving grace was the attitude and professionalism of all those who worked on board, from the Captain helping get the bicycles ashore, to the ladies at the information desk, to our waiter, bartender, and cabin stewardess. All worked hard, were extremely helpful, and I have no complaints whatsoever.
The bicycles were good quality, well-maintained, and those who instructed us in their use were quite helpful. The young lady who instructed us each evening about the day ahead was superb. But her graphics, maps, handouts, were awful. The biking experience itself was nothing like I imagined. Cars, trucks, pedestrians, and multitudes of other cyclists all trying to pass on the left at any opportunity. Some very dangerous gravel trails and quite a bit of city riding with cars whizzing by at breakneck speed. The distance vs. time allowed created a “race to the finish line” experience rather than the comfortable, leisurely ride through the countryside with frequent stops to take in the scenery that I had come to expect from your promotional materials.
Four days into the voyage we learned that our original information that all on board were vaccinated was, in fact, not true. Both passengers and crew members were unvaccinated. No one wore a mask on board, and social distancing was impossible. In retrospect, the overcrowded dining room and three hour evening meals were just a breeding ground for COVID transmission. Thankfully, our COVID testing (required for reentry to US) was negative. Had it been positive and my trip extended for another two weeks of quarantine, I would be seeking monetary compensation from the cruise line.
There were other minor things. There was, literally, no “entertainment” on board. Someone played the piano in the bar 2 hours a day, but the promised “movies” in the evening followed by midnight snacks must have been more of those “older things” still in your promotional literature. There were no movies. No place to watch them. The theatre was used to store the bicycles. I suspect that’s why they dragged out the evening meal to upwards of three hours! Even the documents we received at embarkation mentioned (in German only) a “massage” included in our tickets. But no one at the customer service desk seemed to understand what I was talking about when I inquired, and not once during the voyage was anyone working in the indoor sauna area. And to think, I was forced to pay an additional 150 Euros to “rebook” this voyage when the one I put down a deposit for (in January, 2020, no less) was cancelled by the cruise line due to COVID restrictions in travel. They were unable to fulfill the contract, and I had to pay more to protect my deposit! Dare I say it? Bait and switch.
And I do not blame the tour company entirely for this deception. Your promotional materials, time and again, “had not been updated” when I inquired prior to sailing about discrepancies I found in them. The video on your website from someone who had taken the tour presented a world totally foreign to the experience we endured. I suspect that during the COVID delay the ship or line was sold to some new company and the new owners were cutting costs at every turn. The crew told us ours would be the last voyage for this boat using the bicycling format.
Carla • 3 months ago Tripsite Staff
Hi David, It was nice chatting with you and thank you for your kind consideration. As I mentioned, Passau docking authorities are very strict and can announce docking changes at short notice and without reason. While it may have appeared there was nothing going on, we don't have any control over this. I don't understand why our 1-800 number did not work. My personal cell phone number is listed in all tour documents for emergencies, as well as in our 800 number voicemail message. For the 2021 sailing season, we could never guarantee that all passengers and crew were vaccinated. I'm sorry the whole experience did not meet your expectations. I've refunded you the rebooking fees and hope we may able you again in the future. - Carla from Tripsite
Waltrud K.4 months ago
The Barge and Ride tour of the Danube was outstanding. Providing more detailed directions to the demarcation point in Passat would have helped. The staff were excellent as were the meals and the scenery.
Leo Dennis R.4 months ago
Victor L.4 months ago
Danube Bike Path - Passau to ViennaGermany, Austria
The scenes along the Danube. The quality of the hotels The simplicity of the directions on the the bike route.Suggestions for others. Pack lighter and know that you will have saddle bags on the trip.Another tip for me. If I know that I check in by 3 then it is not necessary leave each site before 11 The next thing I would do is plan my lunch stop. Might a great idea to know where half way is for a great salad.
Jesse I.4 months ago
Salzburg to ViennaAustria
-Excellent itinerary and beautiful country-great customer service from Anna-excellent equipment
-poor navigation instruction compounded with misinformation when cross referencing map instruction versus navigation instructions-poor (lack of detail) wording on some of the daily instructions on what and where to go. Anna helped tremendously with this.-moving map wouldn't work on the entire trip causing many instances of confusion-very poor briefing from company liaison handing off the bikes at the beginning of the trip. He seemed overwhelmed and inconvenienced.
Troy w.4 months ago
It was fantastic. The tour guide was amazing and really connected with you so much that he would bike with you and converse with you on each bike excursion. the scenery was so beautiful and was the best trip experience we have every had hands down!
Gay K.4 months ago
Cycling in Austria was my favourite part of the trip. I rented an e-bike for the entire eight days and was very glad that I did—for the hills and for the long distances. I would certainly rent an e-bike again on future bike and barge tours. The food on the barge was outstanding and the buffets plentiful. Lots of different lunch foods for the sac lunch, to choose from. Looking forward to booking another bike and barge tour in Europe!
Alex P.4 months ago
We truly had a great time! Every day was different in the trails we rode and towns we visited. The scenery was amazing! And the distances were perfect for the average biker.
Gonny M.4 months ago
My most memorable moment of the trip was when we ended up in a small Hungarian village. We looked around for somewhere to have our morning coffee. We found a small local establishment with their regular customers.We went inside to see if they had coffee. The young woman inside could only speak Hungarian (which we could not). At the end of the encounter we had our coffee the way we wanted and smiling faces all around.
Rami H.6 months ago
Around Lake ConstanceAustria, Germany, Switzerland
The lake was beautiful! Pretty much flat land the whole time. Enjoy the days! Rain was pretty frequent so get your rain gear.
Jane Hartfield8 months ago
Innsbruck to BolzanoAustria, Italy
I absolutely loved this tour! The route had everything you would want. The daily distance we rode was a perfect length for sightseeing, eating and picture taking. The hotels were nice. I would love to ride it again! Several friends and family members have taken this tour after us and all have loved it!
Lonnie Maddox12 months ago
We are two couples who rode this tour on two tandems. We thoroughly enjoyed the entire ride, which was mainly on cycle paths or on low-traffic roads. The sights, the food and the accommodations were outstanding and can’t recommend them strongly enough. Make sure to take a side trip to Mainau Island. Truly a tour any cyclist would enjoy. Just do it!
LEONIDAS ROUSSINOS1 year ago
Brenner Pass to VeniceAustria, Italy
***** STARS ALL THE WAY. Again do not forget your rain gear and bring along a few essential bike tools for the adjustments needed by any rider who uses their bike day and day out for 2 weeks. Also, download an APP on your mobile phone so you can use the GPS files provided and minimize any possibilities of wrong turns. Happy cycling.
Rosemary P.2 years ago
Normandie Along the Danube - Four Country TourAustria, Germany, Slovakia, Hungary
I am truly amazed about quantity of 5 star reviews for this tour, as I could only give it a 2 star! And, this 2 rating is for the wonderful restaurant and housekeeping staff , as the boat crew , bike assistants were unpleasant to deal with, and the captain kept his distance. This was such a drastic difference from my very enjoyable Netherlands, and Croatia bike and boat tours. The maps and directions were inadequate and usually incorrect. The "tour guide" (who never lead a tour) Jan was unbelievably nasty, rude and impatient about any and all questions and concerns. He sent many on what was to be an easy, level ride only for it to take us over a mountain where our bikes were unsuitable and directions e completely wrong. I would not recommend neither this boat or trip to anyone.
Jehiel from Tripsite • 2 years ago Tripsite Staff
Hi Rosemary,We are sorry to hear that this trip didn't meet your expectations. It's unfortunate that you experienced some negative exchanges with Jan. We apologize for that.
About the biking: For the self-guided option a guide is not expected to lead the tour. Riders are expected to be able to navigate independently using the route descriptions and maps. We will look into the maps but we have never gotten feedback about the inaccuracy of the route descriptions for this tour. Furthermore, the tour is rated easy with very little elevation gain and the daily mileages are listed.
We hope that you still had an enjoyable time.
Rosemary Palus • 2 years ago
Not having a guide was not an issue for me as I am a much seasoned rider (of plus 30 years experience) with dozens extended touring rides both here in the states, besides several international. We had started with transporting our personal bikes to Europe, reserving our accommodations , creating ride maps, etc.. so telling me to "navigate independently using the route description and maps" given is insulting. IF one were given proper maps and descriptions it would have been acceptable with the exception of Jan's famous easy farm ride that took us over dangerous mountainous, cliff side, terrain. He is very fortunate all returned minus major accidents, and this was only due to the fact we WERE EXPERIENCED!. And, you really need to fully read all feedback as there were other complaints regarding inadequate mapping and directions. Tripsite is also responsible by ignoring this issue. AMEN!
Rosemary, I am not trying to insult you or downplay your experience. I am trying to address your concerns. I wanted to clarify that Jan is not a tour guide and with the self-guided option, there is no leader. Gps tracks are available for most tours and routes are being updated and improved frequently.If you were not given maps and route descriptions and if Jan's suggestion was misguided and dangerous, that is unacceptable. If Jan was rude to you, that is unacceptable. This is not characteristic of our local partners or Tripsite. I can assure you we are addressing these issues with our local partner. I personally read hundreds of feedback submissions each season and respond. We do this because we care about your experience and want to make the tours we offer better. I am sorry we and our partners failed to give you a positive experience. Jehiel
Tom M.2 years ago
Bob M.2 years ago
St. Moritz to InnsbruckAustria, Switzerland
There were other issues. The ebikes were not the best with the power suddenly cutting off on some climbs; riders with other companies had much better, more current ebikes. They didn't even have water bottle cages on the bikes, so we had to make major stops to retrieve water from the panniers. Riders with other companies had no such problems; they even had bottle holders attached to the handlebars!
So, we had a great trip in a spectacular area, but that success had little to do with Tripsite's choice of local partner. Hopefully they will do better in the future.
Wyn D.2 years ago
Well organised, with bikes made available as required, bags portaged without incident, accommodation arranged as planned.Overall good organisation albeit the bikes with their infinitely variable in hub gears seemed less efficient than conventional bikes.
Beth T.2 years ago
Arlene II Along the Danube - Four Country TourAustria, Germany, Slovakia, Hungary
I loved cycling through the Wachau valley. The boat staff was so attentive and everything ran smoothly, in spite of a few minor hiccups. The scenery and the daily stops were great. I loved spending time in the big notable cities.
Charlott H.2 years ago
Traveling on the Danube was the most beautiful and fun experience we’ve ever had as a couple. Starting the day biking and being active, having great food, meeting lots of interesting people and seeing amazing countries and the culture was Incredible. I hope I can travel on Tripsite again for another bike and boat tour soon!!
Jessica R.2 years ago
The trip was amazing, the biking was very scenic and not difficult at all. The boat staff was very friendly and very upbeat. The food was to die for. I would recommend doing this trip you will really enjoy it.
Ann R.2 years ago
The scenery was wonderful and the biking very enjoyable. It was a nice balance between biking and being about to see the sights. Especially loved the day in Vienna. It was all lovely.
Sandra S.2 years ago
This was the most amazing bike tour that I have been on. We had a guide, Axel, and that made the trip so relaxing because we didn't need to worry about where to meet the boat or language issues. Axel had lots of extra information along the trip. The boat was very relaxing. Dinner was excellent with choices for entrees every night. The staff were all very friendly and helpful. I would recommend this trip for families with children 12 or so, and seniors (an E bike can make a big difference.)
Henk G.2 years ago
Arlene II Along the Danube - Passau to ViennaAustria, Germany
Nature, food, organisationOnly BIG problem was engine trouble which delayed arrival in Passau by 5 hours and complicated the next part of our vacation
Jon B.2 years ago
We very much enjoyed the trip. The staff/crew were very accommodating, and the biking was great. The only drawback was the problem with the rudder system, which led to our tour being altered, and us not being able to go to Budapest.