Franz Josef & Fox Glaciers Helicopter Tour

Dates

Pricing

Meeting place and directions

10 Main Road, Franz Josef / Waiau 7886, New Zealand

Cancellation policy

Can I cancel / change my booking?

Please let us know about any cancellations at least 24 hours prior to departure, cancellations over 24hours will be at no charge. Any changes or cancellations within 24hours are at our discretion, if we are unable to fill the seats with other passengers you may be charged in full.

Please contact us as soon as possible if you'd like to make any changes to your flight. We'll do our best to accommodate you.

Can the weather affect my flight?

Yes, all flights are highly weather dependent, and Franz Josef weather can change extremely fast. We reserve the right to change flights, routes and landings subject to weather conditions at the pilot’s discretion. We will endeavor to give you as much notice as possible, but a final weather call can be made as late as the check-in time.

We recommended you check your emails and phones the day prior & of your flight for any updates or changes. If you are unable to fly due to weather conditions, you will be refunded. Wind, rain and cloud could all affect your flight. Please be kind to our team - we can't control the weather and safety is our priority.

How will I be refunded if my flight is cancelled?

If you are unable to be rescheduled and you have booked directly with us, we will refund any deposits or payments in full back to you by the original payment method at the time of cancellation. If you have booked & paid through a third-party agency, you will be refunded by them according to their own time frames.

What happens if we miss our flight?

If you are going to be late, please contact us as soon as possible so we can try to fill those seats so you will not be charged for them. We will aim to move you to the next available flight where possible. No shows will be charged the full amount of their fare.

Health and safety policy

As with any activity there is always some degree of risk, we ask that you follow staff instructions to lower and eliminate these risks.

Under our Civil Aviation Authority (CAA) certification we must meet the same requirements as the likes of Air New Zealand or the international airline you flew to New Zealand on.

Both our company and pilots all have great safety records. We have a small immaculate fleet and use modern technology so you know you will be in good hands.

If you suffer from motion sickness in cars or boats, we would suggest taking your normal motion sickness medication or consultant your pharmacist before your flight. In the unlikely event you are unwell, sick bags are carried in all our helicopters and vans.

Passenger weights must be within the weight & balance requirements for the helicopter. Please ensure you have given accurate weights at the time of booking to avoid rescheduling.