Privacy Policy

Privacy Policy

At, we are committed to maintaining your confidence, trust, and aim to be clear about what information we collect and what we do with it.

We promise to...

  • Only gather the essential information

  • Not share your information with anyone we don’t have to

  • Only send you relevant information and give you the option to opt-out

  • Only hold your information as long as we need to

  • Take all reasonable steps to store your information securely

We will gladly walk you through the following information and answer any questions you have. Feel free to contact us if you have any questions.

Our commitment to security

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. We store all personal information in a secure database, and this database can only be accessed by relevant senior members of our technology team.

All third-party customers (travel agents) with access to personal information obtained through their implementation of Tripsite’s technology are also bound to adhere to this policy as part of their contract with us. Additionally, every third-party customer must clearly provide a link to that their privacy policy.

Your personal information

This refers to information such as your name, contact details relating to booking - email phone number and address, travel preferences and arrangements, special needs/medical conditions/disabilities/dietary/height requirements, passport and emergency contacts that you supply to us or is supplied to us, your communication, inquiry and travel history with us, your use of our website including your social preferences, interests and activities and any information about other persons you represent or book on the behalf of.

This information is collected when you contact us over the phone, via email, fill out a reservation form, subscribe to our newsletter, complete surveys, submit feedback, reviews, connect with our social media accounts and any other interaction we or our business partners/tour specialists/travel agents might have with you.

On occasion we may receive personal data from third parties including, for example, business partners; sub-contractors in technical, payment and delivery services; advertising networks analytics providers; search information providers; credit reference agencies and debt collection, tracing agencies, and travel agents.

What we do with your information and who we share it with

We will use your personal information with your explicit consent and for the purpose for which it was submitted, typically to distribute solely to a single third-party customer for whom you have opted in for email marketing.

Additionally, we will aggregate non-personal information and may present it to third-parties in a way that never exposes your personal information.

We will also release personal information under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;

  • Where our records indicate a person may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

  • To appropriate persons, where your communication suggests possible harm to others.

Cookies and links to other websites

We use cookies (non-personal information) and remarketing (interest-based ads) to provide a better experience for our customers and reach customers based on their interests and visits to this website. If you would like to opt-out of Google's use of cookies, we encourage you to review their ad settings.

Our site contains links to other websites, including partners, affiliates, etc. It is your responsibility to check the status of these sites before using them. Please read carefully their applicable terms and conditions.

Your rights

You can ask to see a copy of the information that we hold about you, and for corrections to be made to any incorrect information. We will provide this information to you within 30-days of your request.

With every email we send you, there is an "Unsubscribe" link at the end. Alternatively, just reply to the email and asked to be unsubscribed and we will remove your email address immediately.

At any time you can request we remove your personal information from our database by contacting us at

Changes to this Privacy Policy

We keep our privacy notice under regular review. This privacy notice was last updated on January 2, 2023.