Tromso Highlights E-Bike Tour

Dates

Pricing

Meeting place and directions

Meet outside the Clarion Hotel, The Edge, Kaigata 6, 9008, Tromsø, Norway

Cancellation policy

Any cancellations/changes must be made in writing. The date and time of cancellation are the date and time you send your e-mail to us.

Cancellation by the customer – Day tours
- Cancellation 2 or more days before the start date of the tour: You will receive a 100% refund.
- Cancellation less than 2 days (48 hours) before: You will be charged 100% of the amount and will not receive any refund.

Cancellation by the customer – Multi-day tours
- Cancellation 60 or more days before the start date of the tour: You will receive a 90% refund.
- Cancellation 30 days to 59 days before: You will receive a 70% refund.
- Cancellation 15 days to 29 days before: You will receive a 50% refund.
- Cancellation less than 14 days before: You will be charged 100% of the amount and will not receive any refund.

No-show
No refunds will be given if you fail to arrive at the agreed time and place. This also applies if you arrive too late without advising us and gaining acceptance for the delay. The full amount (100%) applies for all “no-shows”.

Reduction in the number of participants
If you have booked an activity/tour on behalf of your travelling companions where the price is based on the size of the group, please contact us immediately if you need to reduce the number of participants. We will assess if there are grounds to increase the price for the activity/tour you will participate in and possibly provide a new quote.

Cancellation and changes made by us
We reserve the right to cancel and make changes to our tours and activities due to circumstances beyond our control. If such cancellation or change becomes necessary, we are obliged to notify you as soon as possible.

In such cases, we will do our best to offer an alternative tour/activity in the same period and as like the original tour/activity as possible. In such cases, you will be charged for the tour/activity provided. If we are unable to offer an alternative tour/activity, you will be refunded the amount paid.

Examples of circumstances for such cancellations or changes may include:
- Insufficient participants
Most of our tours require a minimum number of participants. If this minimum is not met, we reserve the right to cancel the tour. You will then have the option of being rebooked on an alternative date or receiving a full refund of the amount paid.

• Adverse weather and conditions
  We reserve the right to change any trip with your safety in mind. Please note that in Northern Norway the weather (and hence the conditions) can change rapidly.
  If this occurs, we will make every effort to provide a similar alternative.

• Illness, injury, etc. to the guide/tour leader
  If a guide or tour leaders are ill/injured, we will do our best to find a suitable replacement with equivalent competence. If we are unable to implement that tour/activity as planned due to the illness/injury of the guide/tour leader, you will be refunded the amount paid.

• Force majeure
  Us: Circumstances over which we (or our partners) have no control, e.g. weather conditions, breakdowns, labour disputes and the equivalent (Force Majeure) may result in cancellation or major amendments. In the case of a Force Majeure, we will contact you as soon as possible with the offer of an alternative trip, or in the more severe cases, we may have to cancel your trip/activity. Most cancellation insurance policies do cover Force Majeure. If your trip is cancelled due to a force majeure, please contact your insurance company to ask them if they will compensate you.
  You: Suppose you have a Force Majeure section in your insurance policy. In that case, you will generally be covered for the sudden and unforeseen occurrence of war, invasion, military rising, rebellion, climatic conditions and an act of nature.