New Zealand Alps to the Ocean

New Zealand Bike Tours

Bike the world-famous Alps2Ocean Cycling Trail

Edwin (Wynn) W.
3 years ago

Verified Reviewer

This trip and the tour guides exceeded all expectations! First, we never realized that "Alps 2 Ocean" is an actual designated trail with signs and directional markings at every turn. No need to worry about getting lost on this trail. The scenery is absolutely stunning, starting from the very beginning at the base of Mt. Cook, New Zealand's tallest mountain. Our tour guide Lewis picked up our group in Christchurch and made the five-hour drive to the start of the ride. The only communication issue was Tripsite said we had to be picked up in Christchurch. During the drive, our guide said they could have picked us up in Queenstown, which would have left only a two-hour drive to the start. We had flown the previous day from Queenstown to Christchurch just to be picked up. Mark, the new owner of the tour company, will remedy this with Tripsite. Mark was with us the first two days and drove us back to the Christchurch airport after the completion of the trip. Super Read More

catalina c.
6 months ago

Verified Reviewer

Overall, the tour was very pleasant, enjoyable, and I would recommend it. However, there are several aspects that could be improved to provide a more satisfying experience.

Communication regarding the difficulty of the tour:
The information provided by both the agency and the guide about the level of difficulty was insufficient and unclear. This led to some confusion and could have been handled better with a more detailed and accurate explanation.

Accommodations:
Some of the accommodations were too basic, particularly the bathrooms. Improving this aspect would make a big difference in the overall comfort of the trip.

Meals – Picnics:
While the picnics were well organized, certain details affected the overall quality—for example, the use of packaged and ultra-processed salad dressings instead of healthier and tastier options like good olive oil. The bread and coffee were also of poor quality, which detracted from the dining Read More

Conclusion:
By addressing these details—especially communication, accommodation quality, and food—the experience could be significantly enhanced. These are small but meaningful improvements that would have a great impact on customer satisfaction.

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