COVID-19 FAQ

If your tour has not been canceled by us, and there are no travel bans or border closures, and no mandatory quarantines in place in the country where you are traveling, a cancellation on your end would incur the Terms & Conditions and Cancellation Policy. If you are unsure of the exact cancellation policy for your tour, please reach out to info@tripsite.com and we would be happy to send it to you.

Most countries do not have any Covid - related travel restrictions, however it is your responsibility to check this before booking and before your tour is scheduled to depart. A great resource for American citizens is travel.state.gov.

Covid-related policies vary per destination and tour type. We're happy to send tour-specific information by request. The most stringent example; if you present symptoms of Covid-19 while participating on a bike & boat tour, you may be asked by a crew member to self-test. If your test is positive, you may be asked to quarantine in your cabin, or even leave the ship. A travel insurance policy which covers unexpected hotel costs related to Covid-19 is recommended.

The outcome of tour departures is decided by at least 3 weeks prior to the scheduled tour date. Decisions to cancel tours are based on current travel bans/government-enforced restrictions. If you have not heard from us by at least 3 weeks prior to your scheduled tour date, you can assume that the tour is still running under strict sanitation and hygiene protocols. Should any changes arise, you will be contacted directly.

In the case of a travel ban, it is imperative that you contact us to go over your options. In most cases, if you are unable to travel on your departure date due to travel ban/travel restrictions, a travel credit can be applied or a refund can be given. Be aware, you will need to reschedule and/or cancel all transfers/hotel rooms/extras not booked through us.

If our local partner must cancel your tour due to COVID-19, you will be informed immediately and given the option of rebooking any Tripsite vacation for 2022/2023 or receiving a refund of any money paid.

Our standard Terms & Conditions apply. If you have money on account or credit with us, please contact us and we can walk you through your options.

Refunds are given for tours that must be canceled by us or our local partners. The standard Cancellation Policy will be applied for a tour cancelled directly by you, which may mean the loss of the deposit and other fees.

Your final invoice will be sent approximately 100 days before travel. Payment is due within 10 days of the final invoice date.

Please reach out to your airline or travel agent directly in regards to flights, as we do not make airfare arrangements.

We highly recommend purchasing travel insurance from our trusted partners at RoamRight or Travel Guard. Both of these companies have information on what is/is not covered in reference to COVID-19. We strongly encourage you to review the details of each policy and talk to an experienced representative. They are the experts.

RoamRight | 1-866-891-6614
Travel Guard | 1-800-826-5248

Covid-related safety measures can vary per destination and/or establishment. In general, most countries and establishments have relaxed all Covid-safety measures. By request, we're happy to discuss more specific details on what to expect considering the tour or destination you are desiring.

Yes, we offer many private departures for bike tours and hiking tours. For bike & boat tours, barge tours, and small cruise ship tours, options are available to charter a whole ship for friends and family. To learn more, visit our Charters & Groups page.