Traveling again! After a few tumultuous years, we're so happy to be back doing what we love!
We remain optimistic about the coming years, however we understand you have questions about our policies, safety measures, and just general questions about future trips. We have compiled the following answers to some of those questions here.
Terms & Conditions, Reservations, Payments 7 answers
What if I want to cancel my tour due to COVID-19?
If your tour has not been canceled by us, and there are no travel bans or border closures, and no mandatory quarantines in place in the country where you are traveling, a cancellation on your end would incur the Terms & Conditions and Cancellation Policy. If you are unsure of the exact cancellation policy for your tour, please reach out to email@example.com and we would be happy to send it to you.
What if I have to cancel my tour for other reasons?
Our standard Terms & Conditions apply. If you have money on account or credit with us, please contact us and we can walk you through your options.
Are there still Covid-related travel restrictions?
Most countries do not have any Covid - related travel restrictions, however it is your responsibility to check this before booking and before your tour is scheduled to depart. A great resource for American citizens is travel.state.gov.
What if I get Covid during my tour?
Covid-related policies vary per destination and tour type. We're happy to send tour-specific information by request. The most stringent example; if you test positive for Covid-19 while on a bike & boat tour, you may be asked by a crew member to leave the ship immediately. A travel insurance policy which covers unexpected hotel costs related to Covid-19 is recommended.
What if my country has a travel ban in place that prevents me from traveling to my destination?
In the case of a travel ban, it is imperative that you contact us to go over your options. In most cases, if you are unable to travel on your departure date due to travel ban/travel restrictions, a travel credit can be applied or a refund can be given. Be aware, you will need to reschedule and/or cancel all transfers/hotel rooms/extras not booked through us.
Will I get a refund if I cancel my reservation or my trip is interrupted due to Covid-19?
Refunds are given for tours that must be canceled by us or our local partners. The standard Cancellation Policy will be applied for a tour cancelled directly by you, or if you are forced to leave the ship because of positive test result.
My tour is booked, when will I receive my final invoice?
Your final invoice will be sent approximately 100 days before travel. Payment is due within 10 days of the final invoice date.
Travel 3 answers
Please reach out to your airline or travel agent directly in regards to flights, as we do not make airfare arrangements.
What should I know about travel insurance?
We highly recommend purchasing travel insurance from our trusted partners at RoamRight or Travel Guard. Both of these companies have information on what is/is not covered in reference to COVID-19. We strongly encourage you to review the details of each policy and talk to an experienced representative. They are the experts.
RoamRight | 1-866-891-6614
Travel Guard | 1-800-826-5248
What types of safety measures can I expect?
Covid-related safety measures can vary per destination and/or establishment. In general, most countries and establishments have relaxed all Covid-safety measures. By request, we're happy to discuss more specific details on what to expect considering the tour or destination you are desiring.
General 1 answer
Can I book a private tour with my friends or family?
Yes, we offer many private departures for bike tours and hiking tours. For bike & boat tours, barge tours, and small cruise ship tours, options are available to charter a whole ship for friends and family. To learn more, visit our Charters & Groups page.
If you are not seeing an answer to a question you have, please fill out our contact form or give us a call at 800-951-4384 and we will get back to you as soon as we can.