1 Star Vivienne boat/barge tour reviews — 1 to 1 of 1

 Boat/Barge:  Vivienne       Stars:  1     
4.2 out of 5

 

Margaret H.
5 days ago

Verified Reviewer

· Along the Danube - Four Country Tour

Super poor communications from Tripsite. Lack of timely information regarding changes in the itinerary did not allow us any opportunity to cancel or reschedule or discuss options. We contacted Tripsite many times and most Inquires to Tripsite staff and requests for manager to call did not get a response.

Crew on the boat tried to be positive and accommodate a new plan but the boat hadn’t been to the scheduled stops in months. Better communication from Tripsite would have enabled us to make changes or adjust. We were unable to boat to several stops and a 3 hour each way bus ride was simply not an acceptable option.

I would not use Tripsite again.

Vivienne
Countries included in this tour?
Austria, Germany, Slovakia, Hungary

  • Carla Tripsite Staff 5 days ago

    I understand your disappointment that the tour did not follow the itinerary you had hoped for. However, I respectfully disagree with the characterization of our communication. We exchanged several emails and phone calls in the weeks leading up to your tour. We contacted the tour operator weekly for the most current information available. Because river levels and weather conditions can change quickly, neither Tripsite nor the operator could reliably confirm the final itinerary in advance. A few days before departure, we emailed you the operator’s best available assessment at that time.

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