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Gay T.4 months ago
Fluvius Amsterdam to BrugesNetherlands, Belgium
I think more questions about individuals biking ability and whether they have experience with e-bikes would be good. Also, people should not expect the bike guides to know all the history of the places people bike through-they are there to assist in biking and take care of problems. They have knowledge but they are not historians etc. I think it should be explained that biking with regular bikes and e-bikes are going to be a part of the same group and unless you are going on your own, it might be difficult to keep up. More emphasis on the App that can assist you when biking. Might also want to emphasize preparation before coming such as doing some long rides. It seems some people think they used to bike and this should be a easy ride especially in the Netherlands where it is flat-they forget it is windy and you are doing this every day for a week!
Irene P.4 months ago
Fluvius Bruges to AmsterdamBelgium, Netherlands
It was an awesome way to see Belgium and the Netherlands. I can't wait for the next trip to Croatia. A bike is the only way to "fly." The food was surprisingly good and varied despite being served on a barge and to a group. Our bike lead, Carla was wonderful. On the down side, the smell of mold in our room on the Fluvius was disgusting and the attempt to fix it with bleach was just as bad. But even worse was the denial by the manager that I told her about it. The staff did their job and nothing more.
Michelle M.4 months ago
Visiting the windmills
Leslie H.4 months ago
I liked seeing the windmills. Also 2 full days of pouring rain were memorable; glad my rain gear held up.
Jana H.4 months ago
This was a very pleasant trip through pretty country. We had two guides, Carla and Tom, who alternated leading the e-bike and non-e-bike groups. Carla is an excellent guide, who obviously researched the areas she was guiding us through, and pointed out interesting sights and historical details. Tom, on the other hand, seemed mostly focused on getting the day over with. (Unless there was a good lunch to be had!)One thing I didn't realize before the trip was that the guides automatically divided the groups into e-bike and non e-bike sections, and assumed that the e-bike group would go faster and farther. This put people who could have gone farther into the "slow" group, and people who could barely ride a bike into the "fast" group. The barge itself was quite comfortable, and the food was excellent!
Tamara R.4 months ago
Now, on the to problems with the ship. Upon arrival, we were given the key to our cabin in the lower forward part of the boat. I opened the door and the smell of mold and mildew just about knocked me off my feet! I immediately turned on the air conditioner and set it to cold with the fan running constantly. If the fan went off for even a few minutes, the smell returned. There was absolutely NO ventilation in these rooms, not an exhaust fan, nothing! Every time we took a shower, the entire cabin turned into a steam bath which made it impossible to dry my hair or put on make up. After a day, I started becoming very ill from the smell since I am highly allergic to mold. My throat was sore and I was having asthma which is the normal reaction to me being exposed to mold spores. I was not the only one who had a problem with the smell in the cabins. It seems as if the further forward you got in the boat, the worse it was. The upstairs was unaffected although those who had cabins up top with opening windows had no heat for the first 2 nights. Bottom line is that the boat is a floating nightmare and I would never, ever, use that company for trips again. It needs to be renovated before taking any more passengers. The crew did the best they could in trying to clean but then it just smelled like moldy clorox.
This boat needs to be renovated before carrying passengers again. On a positive note...Kudos to the chef! The food was excellent!
Tripsite Staff • 3 months ago Tripsite Staff
Tamara thank you so much for these comments. We have spoken to the owner of the Fluvius and your complaints have been heard and dealt with appropriately. Foremost, I want to emphasize that this is not the quality we demand from our boats. Professionalism and friendliness towards our guests are our number one priority, but unfortunately, we missed the mark on your tour. We are so deeply sorry for this.
The Fluvius is currently undergoing renovations and deep cleaning to ensure no one experiences these same problems.
The ability to really get to know your other travelers. The scenery and routes were wonderful. Be sure you have put in the miles before you go so you don’t get so tired you can’t enjoy the rest of the trip. If you sign up for an e-bike, get some experience before you go. Know your ability today not when you were 18, 25 years old. This is a bike tour with guides for the route and care of the bikes. They are not there to give you the history of the areas or buildings you visit-you need to do your own work. They share their knowledge but that isn’t their job!
Anita G.4 months ago
The Trip met or exceeded all of our expectations. I enjoyed seeing the Netherlands and Belgium from a variety of vantage points. Walking into Antwerp old central square at night was magical.
randall r.4 months ago
I was very disappointed with this trip! Not only were the cabins very small, they were completely enclosed with no external air flow systems. So, when one person in our group came down with COVID, it quickly spread to 4 more.
Since I had been rooming with one of the persons who tested positive, I offered to leave the trip [so I would not spread the virus to other customers] with the understanding that the ship's crew would pay for my hotel stay in Gent Belgium and the cab fare from the boat to the hotel. Moreover, I expected the crew to give me a refund for the portion of the trip I could not use [not the entire sum, but just what they would save on meals, etc.]. However, after packing my suitcase, isolating from the rest of the customers on board, and preparing to deboard, I was told than not only was the crew not going to pay for the items they said they would, the crew insisted that I pay a surcharge of another 30 Euros for increased fuel costs.
We understand your disappointment. It is incredibly frustrating to look forward to a trip only to have it interrupted in the way that it was. COVID has been a nightmare in general, but especially on boats where quarantine is nearly impossible. Unfortunately, hotels and other costs incurred are the responsibility of the traveler. Some travel insurance companies will reimburse if only partially for this. Understandably, however, this is not how you wanted to spend your vacation and we are so sorry. We are required to abide by local and international regulations. With things improving as they are, we are expecting that off-boat quarantine will not be required in the future.
Donna D.4 months ago
This trip was a disappointment compared to our previous week on the De Holland. This barge has no ventilation. The lower rooms were very damp and moldy smelling. We would have to open the door to the hallway after we showered. No fan in the bathroom and no way to eliminate moisture or odors. They were not using a proper disinfectant spray between groups so the virus germs can stay in these damp rooms. One woman entered the barge with Covid. She ended up passing it to 9 people.. They were all asked to leave the barge on their own expense. People need to be aware of this potential expense. Guides were ok but best for experienced riders. They encouraged independent travel but they are in the process of changing from the GPS maps so it was confusing and we frequently were lost and had to look at the map. No serious troubles.
Tripsite staff • 3 months ago Tripsite Staff
Thank you so much for taking the time to write to us, your comments are incredibly important!
I'm so terribly sorry for the experience you had aboard the Fluvius. The boat was not at all up to our standards during your departure, as we have been made aware. The boat is currently in the shipyard to undergo renovations and deep cleaning for the coming season. We will ensure these problems are rectified!
COVID is still a lurking issue when it comes to travel. At the time, regulations required anyone infected to quarantine off the boat. We understand how inconvenient this is, most of us here in the office have experienced it. Unfortunately, post-COVID travel carries this risk. Thankfully, these regulations are loosening every day and we could see them disappear entirely in the future.
Thank you again for this feedback, this is how we get better.
Caryl M.4 months ago
Kudos to chef Joost! Great food.Also to tour guide Ingrid who gave us background into Dutch culture and history.I did fine on the heavy Dutch bike but if you want to have an easier time of it, rent an e-bike and have no worries about the cycling.
Ray T.5 months ago
Bike and barge was amazing! We were on the Fluvius, staff there were great! Pre-trip planning with Trip site and Anna was stress free and informative! We have already recommended tripsite and bike and barge trips to our friends. We will probably book another one next year!
Frank G.5 months ago
The ebike trips through wonderful countryside and lovely small towns en route were great. Dinners were excellent on board but I would try a better quality boat. The Fluvius is old, tiny cabins, no bathroom hooks, towel racks; shower head falls, dangerous 6” high step which caused a fall, unresponsive captain to requests to fix shower. Crowded buffet in a tiny space for 40 people. Bikes and staff excellent except captain. Tripside is doing a disservice by choosing such a downgraded boat. Surely there are better choices.
Thank you so much for your feedback. You help us be better! I'm so sorry your time on the Fluvius was not enjoyable. The Fluvius is one of the older boats in our program. We try to be as transparent as possible about the accommodations, from the good and bad to the ugly, but this boat definitely needed maintenance and thorough cleaning. I apologize so much you didn't get to experience it in its best condition. The owner has informed us that the Fluvius is in the boatyard currently to undergo much needed revisions.
Angela H.6 months ago
Julie S.6 months ago
The guides were excellent (Hetti and Jacqueline) and I was impressed with the quality of food and accommodations. It surpassed my expectations for the price. Great value.
Janet D.6 months ago
The tour went through amazing neighborhoods and towns, so much beauty. The bike was comfortable, but wish I had a gel seat cushion! It would have been a plus to have that added to the things to bring on the trip. The tour guides were very personable and knowledgeable.
My biggest room for improvement would be the food. It was so carbohydrate based, too many sweets for breakfast, it was a challenge for the chef to keep up with eggs in the mornings. Surprising we never had a salad or greens. I can only believe it is due to refrigeration on the boat, but that was a disappointment.
Overall, I would do this tour again.
Jodee T.6 months ago
I had a great time! I didn’t ride as much as I thought I would, but I have a shoulder issue and it wasn’t cooperating. But I loved just sitting on the top deck watching Belgium and The Netherlands go by. The crew was outstanding, and very cooperative. And everyone of them could do most anything.Although the routes each day were flat, this is not as easy as it might seem. It does require some training. The bikes are heavy, and not in the best shape. In the future, I’d choose an e bike, although they are very heavy also. Our guides were great, and worked with me, and my shoulder, to enable me to do the most riding I wanted to do.
Fernanda D.8 months ago
Cycling from Vianen to Schoonhoven, and the walk through Bruges beautiful historic city. Bring cycling waterproof gear and be ready to take lots of pictures…
Jayne B.8 months ago
We loved seeing the beautiful countryside, small quaint towns and unique places away from the usual busy tourist sites. It was so fun to get to know our fellow passengers and the staff on the ship was excellent, to include our outstanding guides!
Barbara S.8 months ago
We lucked out with the most gorgeous weather and didn't need to break out any of our raingear. We enjoyed meeting our fellow travelers. The meals were fabulous and our tour leaders were knowledgeable and informative. Others may find some extra comfort if they bring added bike seat cushion (memory foam or gel). The tour leaders adjusted our itinerary when changes had to be made due to high winds and we still had a good time. Most memorable was seeing Kinderdijk, swans nesting on the polder, and storks on their nests.
Gloria A.8 months ago
Visiting the beautiful cities of Bruges and Ghent
Greg S.9 months ago
Riding in the countryside was wonderful, the ride in the urban parts was much more stressful. Our barge was divided into two groups which had significantly different experiences. Group one (which we were not in) had 2 guides while ours which was the same size had only one which meant that one of us had to take on the role of sweep. Our group leader did not stop or explain anywhere near as much as the other. Our group leader was unwilling to wait to make sure everyone was accounted for. For one example he took part of the group to a canal tour and said it should return on time. When I asked if he would wait for us if it was a few minutes late he said "I don't know, maybe" and when we were still getting our bikes out of the racks, he left with the rest of the group and was out of sight. luckily we were able to catch up but this incident seemed to characterize our whole experience with this guide.
Jehiel • 8 months ago Tripsite Staff
Hi Greg,Thanks for leaving us this feedback. Sorry to hear the experience you had with your guide was a negative one. We have shared this feedback with our partners.Glad you enjoyed riding the Dutch countryside! This is one of our favorite parts of bike touring as well.
Andrea F.9 months ago
Fluvius Tulip Tour - 5 dayNetherlands
Hilde our tour guide was extra special. Really enjoyed learning about her and her country. Biking around Amsterdam was amazing!! My favorite location was the Keukenhof gardens. Breathtaking!!
Nancy L.9 months ago
Loved the bike rides through the tulip and hyacinth fields...............the fragrance was awesome. the Flower garden was inspiring. I loved the Flower Mart. wilma did a great job of leading and making us all feel comfortable. Food was delicious.
Eric W.1 year ago
It would very difficult to limit it to ‘the most memorable part’! The entire trip was magical!The staff and crew of the Fluvius were super kind and friendly and always willing to help. Big shout out to Robi, Tara and Anita and chef Astrid’s meals were delicious and all beautifully prepared. What amazed us, coming from the States, was the incredible biking system throughout Belgium and the Netherlands! Our guide, Tom, laid out and explained each day’s planned journey but with the excellent maps and Ride with GPS app, it was almost impossible to get lost, even taking alternative routes or detours into other towns or sites. Although every cycling day brought new experiences, the last day cycling from Breukelen to Amsterdam was particularly picturesque. And the e-bikes were fantastic!!We would highly recommend this trip to any one of any age and will most likely plan another bike and barge trip in the future. Thank you!Eric & Annie
Prosper B.1 year ago
I’ve used Tripsite for 9 bike/barge tours in the past 6 years. From Italy to France to tours of 5 countries along the Danube. As a result, I’ve come to consider that the boat and it’s crew are the most valuable entity of any tour. The memory of bad service cannot be overcome the joy or beauty of travel. With this in mind I am pleased to say the service on the FLUVIUS was superb! Every member of its crew invested themselves in our comfort safety and well-being. They took the time to provide excellent service to all of the passengers and left me looking forward to my next Tripsite tour.
TIP: Take your time and read the reviews of customers well before you hit the “Book This Trip” button.
Eileen M.3 years ago
The biking and our tour guide Jack amazing and so knowledgeable!
Carol M.3 years ago
Very well organised. Beautiful scenery, brilliant guide, lovely food, good company, fantastic weather. Have booked to go on another one!
Glenn S.3 years ago
Its hard to single out one thing that was most memorable. The whole experience was really nice from the fine dining, excellent service from all members of the crew including our great tour guides Gus and Hans.
Patricia D.3 years ago
Windmills in the mist, cherry beer, lunch with cows, fairy tale villages, and lovely flat bikes paths are memories I’ll treasure forever. We loved breaking off from the herd for a day of discovery. The bike app made this so easy. Dinners were scrumptious! Highly recommend traveling Brugge to Amsterdam to have the wind at your back along the polders.