4 Star Norway Tour Reviews — 1 to 1 of 1
Firouzeh A.
2 years ago
Verified Reviewer
Sognefjorden - Norway’s King of the Fjords
Norway
Unfortunate that the survey deftly only addresses the trip, rather than the whole experience of reservation. The actual trip was wonderful. Kudos to Fjord Cycling who arranged the whole thing. The experience with Tripsite, however was not. I was sent an invoice to review and was immediately charged without been given a chance to review and confirm. It included unnecessary fees and compulsory conversion amount. I might have elected to use a different credit card, or elected to be charged in Euros than have trip site convert. I will likely not be recommending tripsite. You should parse out the survey to include feedback on your service, unless you feel it would not be to your advantage.
Tripsite Staff • 1 year ago Tripsite Staff
We appreciate your feedback immensely! Thank you so much for taking the time to write to us. Your booking was extremely last minute, with a departure within three weeks of receiving your request. Our terms and conditions require that any reservations within 21 days must be charged to the credit card on file plus the processing fee of 4%, or else we assume the risk of hefty cancellation fees. These terms and conditions must be read and accepted upon filling out a reservation request, but we have since made this policy much clearer to avoid any future confusion. I am glad you enjoyed your time in Norway!
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