1 Star Portugal’s Vicentine Coast & Algarve Tour Reviews — 1 to 1 of 1

Hello,
Very dissatisfied with the trip as a whole. I am requesting a REFUND for the trip as we did not get what was stated in the 8 day, self guided Tour.
1. Did NOT stop in SINES as suggested, due to a bike race, roads closed off so had to start 10km further down the road from our starting point. (I am sure the race would have been booked months in advance, therefore Tripsite should have anticipated this). Vague instructions and impersonable from the person who picked us up (information session should have been at our hotel however we were ubered to another hotel and put right on the bus, (No conversation/communication at all, poor customer service!!!) from Lisbon to "Sines". I know it was a self guided tour but not impressed.
2. Course is NOT Easy to Moderate (many hills and unrideable trails) : we all are experienced bikers, however the trails were horrendous and hard to navigate. These are NOT bike trails!!....gravel, sand (lots), rocks, uneven trails with minimal paved roads. We had to walk our bikes up mutiple/several hills due to the poor conditions! Would not recommend this tour to anyone at all! We had to use APPLE MAPS because the routes that were given were unmanageable and the GPS given wasn't working well, at the best of times and not very user friendly. I would hihgly suggest you send someone from Tripsite to bike on the trails and you would understand what is going on.

2. No one checked in on us at all throughout the trip. One person had fallen, bruised, scraped legs and arms. No support at all. No first Aid Kit supplied! No one had followed up when been informed on how the person was or even if the bike was still workable.

3. Last hotel, in Lagos (on the "list of hotels") we biked to and was informed we had no reservations "Cascade Wellness and Lifestyle Resort". All other hotels were accurate on the list except for this one. Why??? we had to bike another 2km to go to other Hotel Nh....not happy. Very stressful after an unpleasant 8 days.
2 of the hotels were subpar the other were good.

4. I had also infromed you I was GLUTEN INTOLERANT therefore, for Breakfast I expected accomodations however there were only 2 hotels that could, with very minimal options (no carbs to eat....not good when biking every day)

We had booked with Tripsite before and were very happy (Croatia, Bike and Barge, excellent trip) and that is why we had booked with you once again. As stated above, I am requesting a refund as for what we paid for and what we got is unacceptable.

Regards, Darlene Capaldi
Deeply dissatisfied customer