2 Star Classic Tuscany E-Bike tour Tour Reviews — 1 to 1 of 1

We booked this trip for September, 2023 and had numerous issues with this company. We are experienced cyclists both on regular and e-bikes, and have cycled in Europe previously. With Tripsite, on the first day, the bikes were delivered to us without helmets and even without a seat. On Cycling Day 1, one of the apps on our phones was blank and it took a while to get that reinstalled. Halfway through the route, we found ourselves stuck on the side of the road, as our bikes no longer had a charge. They were transported to our final destination for the day by van/shuttle. On Cycling Day 2, only one of the two chargers was working, so one bike was still dead. We used the only working charger to charge the second bike - which takes 3-4 hours. After an obviously late start, again the bikes were just not what was needed for this route. It is not "Easy-Moderate" as stated and we found ourselves pushing very heavy bikes up very steep hills. Again the bikes were not functioning properly. No support from Tripsite, mainly due to time differences between Italy and the US, and although we were in touch with the European company, they were located 4 hours away and were not able to help much either. After only two days of cycling and realizing that the bikes were faulty compared to what we needed, we turned in our bikes and canceled the rest of the 8-day tour. It is now over 3 months later and our numerous requests for a reasonable refund have been disregarded by the company. We are not impressed with Carla (Manager/Owner), at all. Her responses are not only slow, but quite rude and she tends to blame us for the bike problems.
If considering a European cycling tour, we would suggest using a European company that is available to provide support when their bikes are not working properly. Tripsite does not stand behind their promises.