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Neil Blanks4 years ago
Just came back from an exceptional Salzburg Lakes holiday.I'll start with the good - fantastic scenery (so green), friendly well-appointed hotels, not too difficult route (a few hills from time to time but appropriate for the "easy to moderate" level, well sign-posted. Even the continuous rain on the first day didn't dampen our spirits. This was my second time with "Tripsite" (went to Provence, France two years ago) and I feel compelled to add a few negative comments by comparison. Most of the maps and brochures were in German and not English. The quality of the bikes was less than expected. Far worse was the comedy of errors on the bike handover - no saddle bags, no repair kit, no pump, no apology. We only got the missing equipment at the end of the first day of riding. My thanks to the Tripsite Team, who did their best to intervene on our behalf.In conclusion - don't let the negative comments stop you from booking this trip. I would however recommend to Tripsite to have a serious word with their local agents to prevent such mistakes in the future. And, yes, I'm already planning the next trip !!
carla • 4 years ago Tripsite Staff
Neil - Thanks so much for leaving your feedback. Our local bike supplier definitely let us down. We've decided to use another supplier for this tour so (hopefully) this mix-up with the bikes never happens again. Look forward to working with you again!!