2 Star Switzerland Tour Reviews — 1 to 3 of 3
Cheryl Smith
7 months ago
Verified Reviewer
Saint Moritz to Lake Garda E-Bike Tour
Switzerland, Austria, Italy
Carla from Tripsite • 6 months ago Tripsite Staff
First and foremost, thank you for your patronage and as well, taking the time to provide feedback on your recent bike tour with us. I'm truly sorry to hear the tour did not meet your expectations, and I appreciate the detailed account of the issues you faced.
Interaction with the Owner: We deeply regret that you felt uncomfortable during your interaction with the owner. We have a long standing relationship with this owner, and I've sent hundreds of guests traveling with her, so needless to say I am very surprised there was such an uncomfortable interaction.
Overbooking & Pricing: It's disheartening to hear that you felt the tour was overpriced and overbooked. We strive to provide the best value and experiences for our participants. Note that this tour is structured a bit differently than some of the other tours you have participated in the past, which does account for more costs.
Support Vehicle: The safety of our participants is our Read More top priority. I understand there was some nasty wet weather and the bus was able to bring all the guests to the next hotel. I am not clear on the two emergencies you speak of and will elaborate further with the tour guides.
Meals & Accommodations: We are sorry to hear that our meal offerings and accommodations did not meet your expectations. We strive to provide a balanced mix of local cuisine and comfortable stays, and are re-evaluating based on your feedback.
Luggage Transfer: It's important for our guests to have a seamless experience. I'm glad to hear that, at least towards the end, your luggage was taken to your rooms, but we'll work on ensuring consistent service throughout.
Again, we apologize for the inconveniences you faced and truly hope we can make it up to you in the future.
Warm regards,
Carla
Tama L.
6 years ago
Verified Reviewer
Around Lake Constance
Austria, Germany, Switzerland
My dissatisfactions, two nights in the suburbs of Constance, out of the way, should not be used. Konono staff excellent, but cost us for taxi to get there and back to the train. Route book imprecise. What is the route sign we were supposed to follow? What good is a dotted line on a map when there are multiple routes? Which are more scenic? Less hilly? Passing by cafes? Unpaved in a forest? Exactly how do you get to the Rhein Falls ferry? Book never mentioned the three elevators that take you up and down. We had frustrations every day.
Is it a beautiful trip? Absolutely. The Mozart and Park Villa are beautiful hotels, although not air conditioned.
Jehiel from Tripsite • 6 years ago Tripsite Staff
Hi Tama,
Sorry to hear you were dissatisfied with certain aspects of this tour. As far as the hotel locations, we always try to provide the best hotels possible (location, quality, reputation) but this is based on availability. This region is very popular and hotel development hasn't quite caught up with demand.
In reference to the Route Book....we strongly recommend that clients also request GPS tracks to supplement Route Books. The tracks are more interactive and tend to be more precise. If requested, these tracks can be downloaded beforehand and used with a GPS or your smartphone. See this Blog to learn more.
Im glad you still had an enjoyable time and appreciated the beauty of this region. We hope to help you plan your next trip!
Jeff B.
7 years ago
Verified Reviewer
Four Countries of Lake Constance
Austria, Germany, Liechtenstein, Switzerland
Konstance was very bike friendly, and interesting.
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- Magellan
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