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Country: Switzerland • REMOVE
Lakes Trail by Susan J. 6 months ago • Permalink/Reply
Unfortunately left a jacket and pair of arm warmers in the pannier and when we contacted the tour company they said they’d check and get back to us but they didn’t and had to be chased several times and then they eventually said they couldn’t find them. This also applied to my partners pedals, they said there would be someone to remove them at our final destination and there wasn’t. We did eventually get these back but not the coat or arm warmers. Panniers must be emptied and checked for tools, locks etc so surprised these weren’t put in lost property. Lack of responses etc was disappointing after what was a good and well organized holiday.
Around Lake Constance by Peg Hanson 12 months ago • Permalink/Reply
I did the 7 day Around Lake Constance. This was my 4th Tripsite bike tour. I will list the positive things first.I booked the Category 4 hotel package and was extremely pleased with all the hotels. Location was good for all except the Park Hotel in Uberlingen. It is located at the top of a very steep hill and was very difficult to find even after you saw the sign pointing the way!! The breakfasts at all the locations were amazing and so beautifully displayed. A wonderful way to start the day!The bikes were comfortable and almost brand new. Panniers, front bag and trip meter were all very nice.Now the not so positive...I had read all the reviews before booking and noticed the negative comments about the bike route directions. Since these comments were from a year and 2 years ago I assumed they had improved this info. NOT TRUE. The book with the routes is almost worthless. Getting from city to city was not always the problem but once in a city the situation changes. It is even more challenging when you do not speak the language. The locals are more than friendly and always willing to help. However they often assume we know more than we do and even their help does not get us to our destination. A suggestion would be to provide the cyclists with GPS or a HOTSPOT so that we could download the routes on our phones. I realize that if the customer is from Europe they can do that easily but those of us from the USA depend on a wifi connection for this service. I stayed recently at a hotel in Madrid that provided each room with a Hotspot at NO EXTRA charge. If a mid level hotel can afford to do this you would think a cycling touring company could do the same. I realize Tripsite does not have control over some of these situations but if they could encourage this company to try some more advanced methods of guiding their clients I am sure everyone would be happier. I had a wonderful holiday with fabulous weather, beautiful scenery and memorable meals. I will be booking with Tripsite for my next cycling tour. Just wanted to raise this issue to help future travelers be aware.
Countries: Austria, Germany, Switzerland
Bike and Wine Basel to Strasbourg by Sara G. 2 years ago • Permalink/Reply
First day ride and exceptional lunch along the canal. Recommend more info on options to stop, eat, etc along the routes. Also recommend better bike maintenance - both bikes had shifter/derailer issues. Transfer of bikes and luggage went very smoothly. Hotels were all great, except the one in Freiburg - run down and rude front desk staff.
Countries: France, Germany, Switzerland
St. Moritz to Innsbruck by Elyse Jacob B. 2 years ago • Permalink/Reply
Most Memorable Part: The 3rd day of riding downhill. Tip: The first two days are difficult. When you train for this trip be sure to train on hills.
Countries: Austria, Switzerland
Around Lake Constance by Sinéad D. 3 years ago • Permalink/Reply
This was my 4th cycling holiday but this year the quality of bikes was poor, only had 7 gears, had 21 gears every other year and did not like the back pedal brake.
Most memorable part was Stein am Rhein, and also liked the fact we could stop cycling and jump into the lake whenever we wanted.
Southern Alsace by K. Hagan 3 years ago • Permalink/Reply
This is our third trip with Tripsite and this was our least favorite so far. The scenery was not particularly stunning and in France we were on more roads than we would have preferred. We also stayed in larger cities such as Basel and Freiburg than in previous trips. It is a personal preference, but we prefer the smaller towns such as the ones we encountered on our trip from Amsterdam to Brugge and from Prague to Dresden.
On the positive front, the lodging and equipment were the best that we have had from the three trips. The hotels were quite nice and truly were 4 star accommodations. The bikes had cushy seats and comfortable handlebars. Even the panniers were a step up with easy snap on and off functionality and very good water proofing.
We enjoyed the trip and it was high quality as we have enjoyed with Tripsite. The scenery just wasn't as nice and that's why we rank this as our least favorite of our trips so far. Have no fear, we will go again next year and are already looking at the Barcelona/Girona trip. We love working with Tripsite and will be long-term customers!
Countries: Switzerland, Germany, France
Around Lake Constance by Hazem Zayed 4 years ago • Permalink/Reply
It was a great trip very well organized the team is very supportive, will definitely repeat with my wife and kids I enjoyed big time.
Around Lake Constance by Eileen Biggs 4 years ago • Permalink/Reply
We were pretty unlucky with the weather. Exciting trip in spite of that
Mainz to Basel (no longer available)by Linda Callard 4 years ago • Permalink/Reply
The boat was great and we all got the cabins we were hoping for – the food was really good. The girls commented that they weren’t expecting the food to be as good as it was. • The biking was as easy as we expected, I didn’t like the bikes as much as the bikes we had on the Danube the year before but the bikes were exactly what they said on the web-site. Pretty well all the trails were paved – makes it hard to come back to PEI trails!• Apparently we weren’t on as pretty a section of the Rhine as we could have been but we saw some great scenery and little villages were so clean, friendly and relatively easy to get around. The crew said they didn’t like this route because it wasn’t as scenic and not as many places to stop. Apparently, they are not going to do the same route next year. • I don’t think the tour itself was quite as well run as the one on MV Story on Danube IN 2014. I didn’t think the tour guide this year gave nearly as good instructions as the previous year and often it was difficult to figure out exactly which trail to take. The book with maps had a number of errors but guy said that would be fixed. I think they were some translations errors as well.. Last year, the tour guide always biked the route (he would wait until boat left so was always behind us and we knew he’d catch up). This guy said he was always behind us but we only saw him once and very briefly. He didn’t give suggestions of places to eat etc like they did last year. We always found good spots so that was not an issue but not because he provided suggestions. In 2014 the directions were very very clear and the company put arrows on the sign posts to show the directions. That was very helpful but non of that happened this year 2015. Maybe if they had continued the tour they would have done that as well.• The directions we got for where the boat was docked in Basel were wrong – the directions said to go to West side and that was where the boat was always docked!! Well, it wasn’t there it was on the east side. Thankfully when it wasn’t where it was expected to be, the cab driver knew where it “probably” was. We did NOT feel the cabby took advantage of us as a few other couples has same issue and one of them had taken a bus to the dock!!. Tripsite was very responsive when we explained this and you were very generous in reimbursing us for cab fares (should have been 21 E per cab but was 54E per cab). I saw the meter and he only charged us what the meter said, plus he turned meter off a couple of times. We did give him tip. We took 2 cabs for the 6 of us and they followed each other so we all had same issue. • We would absolutely go on another Tripsite trip and we all had a great time – just wanted to give you the feedback. If asked, I would recommend the Danube over this section of the Rhine. I would however try a different section of the Rhine and we may look at Holland another year.
Boat: MS Andante
Countries: Germany, Switzerland, France
Four Country Tour by Thomas Brandt 4 years ago • Permalink/Reply
Some hotels were too far from the center of the city. Directions need more detail, such as recommendations for lunch or rest stops, and places where you might want to bike on the road rather than a gravel or hilly bike route. Detailed maps of town and cities would be good.
Countries: Austria, Germany, Liechtenstein, Switzerland
Mainz to Basel (no longer available)by Susan Miller 4 years ago • Permalink/Reply
The guide was not well prepared with maps and the boat kept changing docking locations. The Rhine is very industrial from Basel to Mainz. The rides were not very interesting or long. It was not one of your better offers.
Mainz to Basel (no longer available)by Anna Zdancewicz 4 years ago • Permalink/Reply
The boat itself is nothing remarkable, but quite comfortable and clean. The staff was amazingly friendly. Route descriptions were sparse in some sections so there was some guessing involved. The maps themselves didn't have any road names on them if you did get lost they were of no use. We honestly didn't rely on the maps/route descriptions as much as the info from our daily meetings with the tour guide. There were good and bad days as far as scenery on the rides, a few days were pretty boring with not a lot to look at, while others were quite beautiful. We docked within walking distance to town on all days except one (where you had the option of one lonely restaurant). On board you are provided with maps and flyers for each overnight town. The bikes were super heavy and cumbersome (not bikes I am used to) but this is the norm in Europe. The food on board was excellent. I would recommend this trip as I know the routes are being reviewed and descriptions/maps updated.
Mainz to Basel (no longer available)by David Miller 4 years ago • Permalink/Reply
Garrit, our bike tour leader, was a novice on this route as well as a poor communicator to the english speaking clients. The docking area changed at each stop from the printed instructions, and the maps and turn-by-turn instructions were only partly correct! Everyone got lost at some point in the trip!! I had asked for GPS routing for my bike Garmin GPS but was told the route was to new and that it was not available! I think some accurate preparation would have made the trip more pleasant.Second - the route along the Rhine is not scenic (as on the Danube) with few small towns to stop and look/snack on the way. The most notable sights were gravel pits and cement manufacturing. Of course, that is not the fault of the tour operator, however, they should have provided a detailed description of the small towns on the way (although not on the river) to give us the option of exploring the interesting ones and forgetting about the towns with 3 streets and no interesting sights.
Mainz to Basel (no longer available)by Norbert Glatt 4 years ago • Permalink/Reply
Boat staff need to learn how to be more polite and friendly. The management seems to be in the military service.
Around Lake Constance by ryan 4 years ago • Permalink/Reply
This is an awesome bike tour, great work.
Email or Call 800-951-4384 +1 570-965-2064