Champagne Tour Tour Reviews — 31 to 37 of 37

The staff on the Zwaantje made the trip!

The ship, captain and crew were wonderful. Our guide was totally unacceptable!

My only complaint regarding the boat was due to the small cabins. The French locks are narrow, so the boat is narrow, making the rooms a bit to small for my comfort.

Our main concern was the unprepared tour group leader. She was constantly undecided on how to proceed. I think it was more trying to please the group than not knowing what to do. There should have been a route guide for each person (all we received was a large map with no route shown on it). She needed to be a leader rather than a friend!

I highly recommend the Swaantje barge. The captain is both technically experienced and oriented toward customer satisfaction. The staff was very attentive to passenger needs.
The bike guide was competent, but needed a bit more familiarity with the routes.

Rooms really small; Guide was lost a lot; Staffers not very good with knowledge of E bikes;
But food was great..staff was kind..trip was pretty.

Your tour was so damn good l find l'm getting naught done cause l want to go again - tomorrow. Seriously, l received courteous service that was pertinent and addressed any of the issues that l might have experienced. Personally, l think the whole Bike and Barge tour was run to the highest professional standards under what were adverse weather conditions. You can't plan for the tidal wave like flood of water that swept down the rivers and the very fact that you were able to 'tap-dance in the snow' and continue to operate at all does you no amount of credit. So from me, a big thank you to all the staff and keep up the good work. it was indeed a distinct pleasure for me to bear witness as other professionals surmounted adversity and came out on top.
D. Quigley - Melbourne, Australia.

For the most part the trip was wonderful, I would like to put most of my answers right in the middle of satisfied and not satisfied, I just thought the scenery and the landscape etc. was not what I expected. That is not your fault, enjoyed my trips to Italy and Germany were much more scenic

The guide seemed lost most of the time. He didn't know where to stop for a picnic and one day we ate our lunches at a bus stop. I realize cafes mostly close in France between 12 and 2, but his lack of knowledge of where to find a toilet after lunch was a problem. He chastised us for being slow to re-organize, but then later we'd stop for no reason and wait for up to a half hour with no info from him. He was good at describing architecture.