3 Star Mosel Bike Tour Tour Reviews — 1 to 1 of 1

4.3 out of 5

 


Peter V.
3 years ago

Verified Reviewer

The Route Guide that we received was in German. We called Velociped and they said that they ran out of English guide - Basically we were SOL and not getting the Route Guide in English. They knew it way before hand that they did not have any English Route Guide - they should have let you or us know and maybe sent us written instructions for the route. We had difficulty in the first 3 days of the trip. We did not even get any instructions of how the electric bikes worked or how to operate it. The first day - my wife struggled on the ebike because it was not working right- we had to call. Instructions on what to do and how to start it would have been good. Very poor customer service. In addition, we signed up for CLASS A hotels, which was supposed to be 3 or 4 stars - not one of the hotels provided was a 4 star. The scenery along the Mosel River was spectacular, the luggage transfers between hotels was great.