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Ronald B.8 months ago
We thoroughly enjoyed our cycling trip , the sceneries were absolutely beautiful.We were disappointed to learn , three days prior to our departure from Canada, the MS Arlene 11 was in repairs and not be ready for our departure date.Trip Site offered alternatives,using the same route the group were accommodated in hotels along the way .The group did NOT have any representatives at any hotels from Trip Site except a very brief meeting on our very first night.We were basically left on our own , with somewhat mediocre instructions to and from city hotels.Allowing for a scénario that was beyond their controls, we would have appreciated TripSite going further to assure the comfort and reliability in this unfortunate incident.
Jehiel from Tripsite • 8 months ago Tripsite Staff
Hi Tom,Thanks for submitting this feedback. We too were disappointed that the itinerary had to be changed because of the boat repairs, but of course, these situations are out of our control. For the alternative tour - Danube Bike Path - Self-Guided - our local partners never have representatives at each hotel. You pick up your information at the first hotel and you are responsible for navigating independently. However, we provided you with emergency numbers of both our local partners and our US-based staff. We cannot help if we do not know about your situation.We hope that you still had an enjoyable time and hope we can help you plan your next trip.