4 Star Wending boat/barge tour reviews — 1 to 2 of 2

The crew on this barge and bike trip were outstanding. The weather was unseasonably hot and adjustments were made to the schedule to accommodate everyone's comfort. The route and attractions were well planned and interesting. We had some difficulty with the bikes provided by HAT tours - several (5 in total) punctures and one unfixable issue with a bike. This meant delays whilst the tiress were being repaired - approximately 1 hour per puncture. This meant that we missed out on seeing some of the attractions and had to cut short our time at others. The unfixable problem meant that one volunteer had to return to the boat via taxi and forego the rest of that day's itinerary. I would like to congratulate the crew on this tour as they did their utmost to ensure that these issues kept the disruption to a minimum. The group of travelers were also a very friendly and tolerant group of people who got on well. This also assisted in managing the issues with the bikes.
My recommendation to HAT tours is to provide maintenance support for the tour if they are going to continue to use these bikes. I have been on another company's bike and barge tour through Provence in 2014 and they had maintenance support which could be contacted promptly to fix and/or transport bikes/people when required.

The boat was great and we all got the cabins we were hoping for – the food was really good. The girls commented that they weren’t expecting the food to be as good as it was.
• The biking was as easy as we expected, I didn’t like the bikes as much as the bikes we had on the Danube the year before but the bikes were exactly what they said on the web-site. Pretty well all the trails were paved – makes it hard to come back to PEI trails!
• Apparently we weren’t on as pretty a section of the Rhine as we could have been but we saw some great scenery and little villages were so clean, friendly and relatively easy to get around. The crew said they didn’t like this route because it wasn’t as scenic and not as many places to stop. Apparently, they are not going to do the same route next year.
• I don’t think the tour itself was quite as well run as the one on MV Story on Danube IN 2014. I didn’t think the tour guide this year gave nearly as good instructions as the previous year and often it was difficult to figure out exactly which trail to take. The book with maps had a number of errors but guy said that would be fixed. I think they were some translations errors as well.. Last year, the tour guide always biked the route (he would wait until boat left so was always behind us and we knew he’d catch up). This guy said he was always behind us but we only saw him once and very briefly. He didn’t give suggestions of places to eat etc like they did last year. We always found good spots so that was not an issue but not because he provided suggestions. In 2014 the directions were very very clear and the company put arrows on the sign posts to show the directions. That was very helpful but non of that happened this year 2015. Maybe if they had continued the tour they would have done that as well.
• The directions we got for where the boat was docked in Basel were wrong – the directions said to go to West side and that was where the boat was always docked!! Well, it wasn’t there it was on the east side. Thankfully when it wasn’t where it was expected to be, the cab driver knew where it “probably” was. We did NOT feel the cabby took advantage of us as a few other couples has same issue and one of them had taken a bus to the dock!!. Tripsite was very responsive when we explained this and you were very generous in reimbursing us for cab fares (should have been 21 E per cab but was 54E per cab). I saw the meter and he only charged us what the meter said, plus he turned meter off a couple of times. We did give him tip. We took 2 cabs for the 6 of us and they followed each other so we all had same issue.
• We would absolutely go on another Tripsite trip and we all had a great time – just wanted to give you the feedback. If asked, I would recommend the Danube over this section of the Rhine. I would however try a different section of the Rhine and we may look at Holland another year.  SHOW MORE