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POM12 months ago
Jehiel from Tripsite • 12 months ago Tripsite Staff
Hi Pam, Thank you for sharing this feedback with us. We were quite surprised by your comments of highly trafficked highways or misleading description. I'm afraid you had a unique experience. The sections of the route that I believe you are referencing (leaving Chioggia, and then the crossing of two rivers (Adige and Brenta) on trafficked bridges) is protected by guard-rail. Tour Leaders always advise about this part, to proceed slowly, in a single line, and pushing the bike (2 min section). However, in your particular week, there was more traffic than usual, because many Italians had their Easter vacations (Easter and national Italian holiday). Apart from this, I can assure you that this cycling tour is largely along the flats of the Po plains, and the daily stages vary from 25 to 55 km – mostly on tarmac cycle paths along rivers and canals, or quiet country roads. As for air condition on the Ave Maria - during spring/fall, there can be cold or warm days, so it can difficult to balance when temperatures vary a lot in the intermediate seasons, as do clients personal preferences. We are sorry to hear that the tour did not meet your expectations.
Marilyn Walker1 year ago
The bicycles were better than expected. We chose the e-bikes and count the expense as worth the money. The batteries were strong enough to carry us through Read More the 30-mile days with a couple of power dots left over. The seats were comfortable and the handlebars were especially comfortable to the wrist. The gears changed easily.
Needs ImprovementPlating the food before serving meant that a great deal was wasted. It would be more accommodating to serve family style, in bowls, so people can serve themselves what their appetite and inclination suggests.
The itinerary was generally okay, but we had to meet the boat or bus by appointment several times, which meant waiting around for hours at a time. Other bike-and-boat tours we went on were better organized to find the boat at the end of the day's ride.
UnsatisfactoryThe company is proud of their cooking, but the quality was badly degraded by the excessive use of salt. Even those people who were indifferent to their salt intake agreed it was "very salty". The taste of the food was ruined by the cook's excess. Upon tasting the first night's dinner, I required that they make special salt-free dinners for me. Two nights they "forgot" and spoiled the food. The cooks should learn to make their food unsalted and let the guests add that seasoning at table. It will improve the dining experience for everybody.
The internet service was the worst I've seen since dial-up telephone modems. People wanted simple access to email and to post photos on social media, but were continuously thwarted by irregular service and severe deterioration, which seemed to be deliberate. For example, the night we were in Zelo, they announced there was no wi-fi at all because of the remote location, which was fishy to begin with. Next morning, we decided to stay on the boat for the day, which allowed me to observe that within minutes of the big group rolling away, they switched the wi-fi back on for the rest of the day, until that evening when it went to pieces again. There is no excuse for such poor service in this day and age.
Jehiel from Tripsite • 1 year ago Tripsite Staff
Hi Marilyn,Thanks for submitting this feedback. We will be sure to share your suggestions related to food with our local partner. As for the wifi, we mention on the boat page and in our travel information that the wifi, though free, is limited and based on usage. The boat uses a mobile hotspot - the speed is based on the usage of the guests and can be spotty. To guarantee reliable internet, we suggest purchasing an international phone plan or a personal hotspot while abroad.I hope that despite these inconveniences you enjoyed your trip!