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Mark Mander4 years ago
All in all it was an excellent vacation, very well organized. All the ships staff were friendly and willing to go that extra step to make it a great experience. The food was wonderful, accommodations great.
I thought our Rad and Reisen biking guide Hugo did an excellent job navigating our group from spot to spot. Despite having quite a large group( English, German and Dutch speaking) he was able to spend time with all of us making sure we had a great experience. He was very personable and got our group from point A to B safely, making sure we had time to see and experience the many special places communities along the Danube.
He even went above and beyond to make my experience extra special. Having MS Read More meant that I could not participate in the walking tours. He took it upon himself to make sure I was included by providing me with my own tour using bicycles. This would have been a night off for him and he knew that I would not be able to take part due to my limited ability to walk any distance due to my MS. It was one of my more memorable experiences thanks to Hugo.
He certainly looked after all of us and was accessible day and night to answer any questions and assist to make our trip an experience of a lifetime.
Boat: My Story
L. Schmidlin4 years ago
Was a great trip. Boat and tour guide were outstanding. Some of the staff were a bit stand-offish, but within reason. Just didn't make you feel 100% welcomed all the time (made you feel more of a guest than family) but again, well within reason. Got lost a few times so perhaps the maps could be a bit more directed, but again, not bad. Overall, it was a great experience and I would highly recommend it. Thanks - Larry
J. Lockwood4 years ago
Only bad was some hills and a very long bridge (wife is afraid of heights and had to walk the over mile long bridge).
M. Collins4 years ago
The boat was not in location we were told it would be. But once there the boat was good. The tour guide didn't seem to know the route as well as he should have. The directions on the maps could have been a lot better But we did have a great time but would recommend a different route next time.
Tripsite was great. Would highly recommend booking with them.
S. Burwell4 years ago
The plan changed from recommending biking in Budapest...to it not being recommended - and therefore no briefing/description of the route was provided. While the stickers on signposts helped to guide the way, the book could have been more fully annotated. The boat was too full, there were not enough dishes for all passengers, dinner took 3 hours (2 hours too long). Bikes were generally in good repair and available when promised. Although the food was very good, bottled water was not provided every day as contracted.
A. Roebelen4 years ago
The bike path signs were sometimes hard to follow and we got off course a few times.The staff of the boat, The Normandie, was fabulous. The food was better than we expected and they were very accommodating with our lunches. The wifi was very disappointing.
Jehiel • 4 years ago Tripsite Staff
Hi A. Roebelen,Sorry to hear you found the bike route confusing. We have passed your feedback on and are working to make the route more clear. As for wifi, quality and availability can vary from boat to boat. We suggest purchasing portable travel wifi, an affordable and easy way to stay connected while traveling. You can find all the details on our FAQ page. Thanks for your feedback!
V. Assis4 years ago
It was better than I could imagine! Thank you all.
K. Thibodeau4 years ago
We found this to be one of our best trips ever!
S. Garson4 years ago
I know that there was a mid cruise change of cruise directors and neither were particularly helpful. We basically did the routes ourselves and there could have been better instructions. We had a wonderful trip though.
B. Burwell4 years ago
Biking - generally excellent. There is one day - Budapest - that is described as a biking day in most of the material we saw but when we were on the boat the tour director tried to discourage us from biking that day. There was a good reason for that - the route was confusing and included a VERY busy road for a few km. It should be removed from the promotional material as a biking day,
Boat - another boat broke down and several people were transferred to empty cabins on our boat. I think as a result there was more people on board than could be handled at dinners. Dinners went on for 2-3 hours just because the staff couldn't deal with all the guests. The good itself was fine when it finally arrived.
R. Bass4 years ago
We had a problem with sewage odor in our room - which they boat crew was unable to fix - Also room was hot and we had to use a fan. When we complained to Rad and Reisen about the temperature they denied that the AC was not working. We complained to Rad and Reisen and they issued us a 10% refund which Tripsite matched. We appreciated your concern attentiveness to these problems and you willingness to offer some compensation.
Despite these problems, overall the trip was great - good people, great rides and beautiful scenery and points of interest. We would definately book another trip with your company, but not with Rad and Reisen.
K. Sattler4 years ago
Only thing missing was quality wifi on the boat. The trip more than met our expectations
J. Wagemakers4 years ago
This adventure was more than we expected. The boat was very well equipped, and our cabin was comfortable and larger than we expected. The staff was very friendly and dealt with all of our needs, and the meals were fabulous. Our bikes were well maintained and were well suited for the route we rode. The scenery was amazing and we come home with a collection of pictures and memories.
K. Kehrberg4 years ago
The itinerary was excellent. A nice blend of bike routes and city site seeing along the way. We spent a couple days in Vienna before the trip and then used our Vienna day to bike on the island. Glad we didn't have to cram Vienna into a few hours. It was our cruise director's first trip and his enthusiasm was greater than his organizational skills in his presentations.
R. Hennigan4 years ago
Our Normandie trip from Passau to Budapest was spectacular! The weather, the boat, the food, the fellow bikers, the countryside and the bikes were all a delight. We were also pleased to learn that our guide rode each day. He was very knowledgeable; however, under stress was verbally contentious and short with guests. It became almost comical and so we learned to stay out of his way during certain times of the day. Nevertheless, the trip was a dream and we thank-you!!
Vivien Watts4 years ago
Unfortunately one major problem became apparent. The tour director was charming and affable when presenting to an audience, but his manner often vacillated (changed) when talking with individuals. On many occasions he was rude and dismissive, including sometimes making derogattory comments. Due to his public persona (welcoming and friendly), I was really shocked by this. At times he gave the impression that he was putting on an act, that he really did not like or enjoy his job and the guests were an infuriating annoyance to him. Even allowing for tiredness and stress, I do not think there is any excuse for rudeness to friendly (and paying) customers. I was not the only one to observe his changeable attitude or bear the brunt of his dismissive rudeness. As it wasn't possible to pick what his response Read More would be (ie positive or negative), I only spoke to him when spoken to. I shudder to think of his treatment of the genuinely lovely and diligent cleaners and kitchen staff. Perhaps it's time for Leslie to retire.
Judy Lucas4 years ago
I do have 2 comments. The meal situation. It was disappointing not to have the opportunity to mix with more of the passengers as we were at a table by ourselves and had to stay at this table for every meal - even breakfast - every day. As it was a breakfast buffet and not everyone arrives for breakfast at the same time, being free to sit wherever, would definitely encourage more socializing amongst all passengers. Also, some nights, even though the staff was definitely hustling, it took more than 2 hours to be served our main course. It would seem that a few more staff members could help with this loooong wait after a long tiring day.
Also, there was a definite, obvious bias each day towards the larger group of German speaking passengers when it Read More came to the briefing on the bike route. They were always briefed first and always went over the allotted time leaving the briefing for the English speaking passengers a very rushed affair, leaving no time for clarifications and a late start each day. This did result in some people getting lost. Alternating which group was briefed first might alleviate this problem.
Having said this, it was a tremendous trip and I would definitely recommend it to any recreational cyclist. Wonderful scenery with fantastic suggested rest stops made it an exceptional adventure. Thank you for all your help in making this a superb, memorable experience. Your service was outstanding. Thank you again.Judy.
Deborah Waldo4 years ago
Food was not we are accustomed to on trips of this type.
Anna Brasier4 years ago
Ship broke down and we were bused to Budapest vs cycling in, that was disappointing, but not to be helped. Jurgen our guide was very good.
Susan Oman5 years ago
I liked the ease of being in a larger boat vs a small barge. There was plenty of room in the lounge and other public places so we could get some quiet time. Also a little more anonymity on the larger boat and self guiding was fun.
Leslie Kerluke5 years ago
Enjoyed the trip fully but thought there could have been a little better information on riding and expected timeline for rides, as we often rode faster than necessary and didn't know we could stop along the way for sight seeing etc. Our cycle guide was very nice but did not have all the information to answer our questions or help us to maximize our sight seeing experience.
Elise Manners5 years ago
The whole trip was fantastic! I have already recommended it to many of my friends and one group have already booked a trip for next year!
Susan Martin5 years ago
There was a mixup checking in to the cabins on the boat. The boat staff assigned us different rooms than the vouchers from TripSite indicated. Glad I had my voucher, otherwise we wouldn't have been placed in the upper deck room we paid for. I think the mixup affected everyone in our group of 12, and unfortunately some people were not as fortunate as we were and ended up in lower deck cabins when they reserved upper deck ones.
Steve VanderWeide5 years ago
We did have rain quite a few days on her trip. But we were prepared and so we wore our raingear. Our guide Pieter, was very good at watching the weather and getting us inside or out of the rain if he could
Bill Fleshman5 years ago
This is the 3rd travel group I've put together through tripsite and each was very enjoyable. My groups ranged in size from 3 to 12. The first was a land bike trip in Provence, France and the next two were bike and boat trips on the Mozel and the Danube. I am not associated with a tour company but found working with Tripsite personnel, Mary, Carla and others, to be easy even for a novice like me to put together such trips. I have worked with other agencies but have found Tripsite to be more "reachable" and available at any time I had questions. I will continue to use them for future group and individual trips.
Patricia Scullin5 years ago
There was a chemical odor in the hallway outside our room, and the food was not good.
Ronald Allard5 years ago
Was not always easy to "stay on course" on the bike tours. Directions and/or course markings could have been better.
Carol Reimann5 years ago
Awesome experience! Can't wait to plan my next adventure with you.
Julie Kummel firstname.lastname@example.org years ago
Some of the routes were complicated, but we had good backup from our staff, and possibility of getting lost was reduced considerably. The bikes were in excellent condition, the staff were friendly and very knowledgeable--it was a very enjoyable trip and I would do it again.
Doug Okey5 years ago
Have recommended the 2 trips we did to all our friends and they are very keen to go.