2 Star Italy Tour Reviews — 1 to 6 of 6
Ian and Phyllis Paine
3 months ago
Verified Reviewer
Classic Tuscany E-Bike tour
Italy
If considering a European cycling tour, we would suggest using a European company that is available to provide support when their bikes are not working properly. Tripsite does not stand behind their promises.
Carla • 3 months ago Tripsite Staff
Mr. and Mrs. Paine,
I apologize this trip did not meet your expectations. Our Tripsite support line is available 24/7 and goes directly to my mobile phone, however I never heard from you. Our local partner is just a phone call away as well. I am sorry you have declined my offer to speak on the phone about your claims and additionally that you are not happy with the more than fair reimbursement we sent you. It would be my suggestion to consider a guided tour next time and also a tour that matches your ability of cycling. I am happy to discuss further.
Best wishes on future cycling tours!
Cheryl Smith
6 months ago
Verified Reviewer
Saint Moritz to Lake Garda E-Bike Tour
Switzerland, Austria, Italy
Carla from Tripsite • 5 months ago Tripsite Staff
First and foremost, thank you for your patronage and as well, taking the time to provide feedback on your recent bike tour with us. I'm truly sorry to hear the tour did not meet your expectations, and I appreciate the detailed account of the issues you faced.
Interaction with the Owner: We deeply regret that you felt uncomfortable during your interaction with the owner. We have a long standing relationship with this owner, and I've sent hundreds of guests traveling with her, so needless to say I am very surprised there was such an uncomfortable interaction.
Overbooking & Pricing: It's disheartening to hear that you felt the tour was overpriced and overbooked. We strive to provide the best value and experiences for our participants. Note that this tour is structured a bit differently than some of the other tours you have participated in the past, which does account for more costs.
Support Vehicle: The safety of our participants is our Read More top priority. I understand there was some nasty wet weather and the bus was able to bring all the guests to the next hotel. I am not clear on the two emergencies you speak of and will elaborate further with the tour guides.
Meals & Accommodations: We are sorry to hear that our meal offerings and accommodations did not meet your expectations. We strive to provide a balanced mix of local cuisine and comfortable stays, and are re-evaluating based on your feedback.
Luggage Transfer: It's important for our guests to have a seamless experience. I'm glad to hear that, at least towards the end, your luggage was taken to your rooms, but we'll work on ensuring consistent service throughout.
Again, we apologize for the inconveniences you faced and truly hope we can make it up to you in the future.
Warm regards,
Carla
Kathy Feeley
2 years ago
Verified Reviewer
Istria to the Adriatic
Slovenia, Croatia, Italy
This tour was described as having a dedicated bike path and great for families.After completing it today I have to disagree.
Long stretches (20 kms) of Parenzana path were like washed out river beds, full of deep loose gravel and rocks.Unless-you are used to this surface then it is very slow going,scary and dangerous .
My cycle buddy and I both fell off twice,and had cuts and bruises.We have cycled all over Europe and have never been on anything like this.We did cycle from Piran to Grojnan and Grojnan to Motovun and the path was really bad,a goat track in some parts.
We caught a taxi from Motovun to Porec as the Komoot map indicated 20 kms of unpaved path through the forest and no roads to turn onto if we needed to escape .
This state of this path really is atrocious and it’s the worst self guided tour I have ever done
Maureen B.
7 years ago
Verified Reviewer
Ave Maria Mantova to Venice or Venice to Mantova
Italy
This was my third bike and barge with Tripsite, but it was not my favorite. The boat, crew and food were terrific. The route however was flat as advertised, but the night stops were not fun or interesting. Zelo had only a cemetery and an Irish pub. If I was asked by a friend which bike and barge to take for possibly a once in a lifetime trip, I would recommend Bruges to Amsterdam and the Mosul River trip first. We had a wonderful time and everyone on the boat and the guests were first rate. I would take another trip on The Ave Maria, but would want a more interesting route.
Marilyn McDowell
8 years ago
Verified Reviewer
Deriya Deniz Amalfi Coast - Tyrrhenian Sea
Italy
The boat anchored in Amalfi on the 3rd night, in an unprotected harbor - the boat rocked and banged all night long, no one including the crew was able to sleep, and apparently this was not an uncommon experience when in the Amalfi harbor.
On day 4, after an extremely hot day of biking we reached the boat in Cetara. For some reason, the boat was anchored along side the sister boat, not next to the pier. The crew made us wait in the hot sun until the bikes were hoisted on to the sister boat, then situated the bikes on our boat before allowing us to get on our boat to shower or get something to drink. AND since we were not next to the Read More pier, to get from the sister boat to our boat the crew had us step up on the railing of the sister boat then step on the railing of our boat then down to the deck. Although they were assisting us, it was definitely an accident waiting to happen and totally unnecessary. On our Croatian trip in the Dalmation Islands, this type of parallel boat anchoring was common, but the boats utilized the openings in the railings to allow us to walk through the boats...
The captain fell and injured himself during this bike hoisting situation, and was certainly in pain when we finally got on the boat, but he was very rude to another passenger who commented about the inappropriateness of loading the bikes first and the ""rail balancing"" access to the boat.
Capri was a crowded disappointment, not worth the stop. Naples was also not worth the stop, large, dirty, crowded, the walking tour was not very interesting. On the positive side the Amalfi coast was absolutely beautiful and we really enjoyed the islands of Ischia and Procida with their quiet roads and small peaceful little towns.
Claudia Abdinoor
8 years ago
Verified Reviewer
Vita Pugna Mantova to Venice or Venice to Mantova
Italy
Our group had the misfortune of 25mph+ headwinds for 4 consecutive days through barren landscape. My hesitation to recommend this trip is not however based on the weather but rather the lack of interesting terrain. I liken this biking to a trip thru Nebraska. Our stops in the villages were poorly timed, shops were closed and our short stop precluded investigating any historical attraction. The charming aspects of European villages, exploring the local cuisine were non existent. Every day we were advised to bring a sandwich. In complete contrast, the bike/barge trip in France visited medieval villages and provided enough time to enjoy a meal in a bistro. Understandably this trip along the Po might be selected by those not willing to bike the hills but biking for hours on an elevated levee and looking at clods of freshly tilled earth is hardly a huge endorsement for this option.
All Tour Reviews by Country
Boat/Barge Reviews
- Liza Marleen
- Magellan
- Magnifique II
- Magnifique III
- Magnifique IV
- Mare fan Fryslân
- Merlijn
- Florentina
- Normandie
- Princess
- Olympia
- Panagiota
- Pape Prvi
- Primadonna
- Princesse Royal
- Prinzessin Katharina
- Romantica
- RV River Kwai
- Sailing Home
- San Snova
- Sarah
- Stella
- Sundial
- Swiss Crown
- Thalassa
- Flying Dutchman
- Vietnamese Junks
- Vita Pugna
- Vivienne
- Wending
- Zwaan
- Zwaantje